Manager Clinical Education, Queensland Ambulance Service

Queensland Government; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Queensland Government, Brisbane—Ambulance Service seeks a Manager Clinical Education to lead education programs within Operations Centres. You will guide diverse teams, manage competing priorities, and report on risks to support continuous improvement and policy advancement.

Applicants should hold required ambulance communications and training qualifications and demonstrate strong communication, collaboration and data interpretation skills essential for service excellence.

Qualifications

• Demonstrated knowledge of best practice Operations Centres education programs for ambulance services.
• Ability to lead diverse professional teams with competing priorities and limited resources.
• Research capabilities to identify education risks, issues and trends for continuous improvement.
• Strong communication, negotiation, consultation and collaboration skills with stakeholders.
• Ability to interpret performance data to drive improvement.
• Contribute to policy development, standards and service improvement initiatives.
• Commitment to fair, ethical workplace and safety.

Skills

Leadership

Communication

Strategic planning

Data interpretation

Stakeholder collaboration

Policy advice

Education

Certificate III Ambulance Communications - Call Taking

Certificate IV Ambulance Communications - Dispatch

Certificate IV in Training and Assessment (TAE40110/TAE40116)

Tools

Adobe Creative Suite

Articulate 360

Job description

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

• Demonstrated knowledge, understanding and experience in the delivery of best practice Operations Centres education programs within a contemporary ambulance service.
• Proven ability to lead and inspire diverse, professional teams in an environment of competing priorities and needs with finite resources.
• Demonstrated high level research capabilities to identify and report on education risks, issues and trends to ensure continuous improvement agenda.
• Demonstrated well developed communication, negotiation, consultation and collaboration skills and the proven ability to build and maintain productive relationships with a range of internal and external stakeholders.
• Well-developed conceptual, analytical and problem-solving skills including a demonstrated ability to interpret trend/output/outcome performance data to drive performance improvement.
• Proven ability to contribute to strategic planning and the provision of policy advice, in particular, the ability to contribute to the development of policy, standards and service improvement initiatives.
• Demonstrated commitment to implement practices which promote a fair and ethical workplace, employment equity, cultural diversity and occupational health and safety.

Mandatory/Special conditions/Other requirements

• The following mandatory requirements, special conditions and/or other requirements apply to this role:
• Applicants must have a minimum of a Certificate III in Ambulance Communications - Call Taking and a Certificate IV in Ambulance Communications - Dispatch and certification to practice as an Emergency Medical Dispatcher in Queensland.
• Possession of a current QAS Certificate of Practice in Ambulance Communications.
• Applicants are required to hold an open Queensland “C” Class Driver's Licence (for a manual motor car) prior to the closing date for applicants. Interstate and international applicants must hold an equivalent licence at the time of applying and will be expected to obtain a Queensland Driver's Licence upon appointment.
• Applicants must have a Certificate IV in Training and Assessment (TAE40110 or TAE40116), or the ability to rapidly acquire this qualification upon appointment.
• Proficiency in the use of Adobe creative suite, Articulate 360 or similar instructional design software, or the ability to rapidly acquire these skills
• In conjunction with current QAS vaccination policy whilst not mandatory, tertiary or postgraduate qualification/s in a business-related discipline will be highly regarded.
• This position may require participation in shift work (including weekends) as required.

Applications to remain current for 12 months.

Manager Clinical Education, Queensland Ambulance Service Brisbane - North, Australia