Manager Clinical Education

Queensland Ambulance Service; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Queensland Ambulance Service seeks a Manager Clinical Education, Communications to lead the education portfolio within State Communications Development and ensure high standards of clinical and general education for Regional Operations Centre staff.

The role supports organisational reform, drives continuous improvement, and ensures timely pre-hospital care and transport services for the Queensland community.

Qualifications

• Delivery of best practice Operations Centres education programs.
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• Ability to lead diverse teams with competing priorities.
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• Strong research capabilities to identify education risks and trends.
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• Excellent communication, negotiation and stakeholder collaboration.
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• Ability to interpret performance data to drive improvement.
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• Contribute to policy development and service improvement initiatives.
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• Commitment to fair, ethical workplace and OH&S.
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Responsibilities

• Manage the education portfolio within State Communications Development.
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• Maintain best practice education programs and course content.
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• Provide high-level support to Regional accountable manager for reform outcomes.
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Skills

Education program delivery

Team leadership

Research capability

Stakeholder communication

Data interpretation

Policy development

Diversity & safety

Education

Cert III Ambulance Communications

Cert IV Ambulance Communications - Dispatch

TAE Training & Assessment

Tools

Adobe Creative Suite

Articulate 360

Job description

The Manager Clinical Education, Communications is responsible for managing the education portfolio within State Communications Development and maintaining ongoing best practice education programs and course content to meet the clinical needs of the service. The role ensures a high standard of clinical and general education and professional development for Regional Operations Centre staff.

The role provides a high level of support to Regional accountable manager in delivering organisational reform outcomes, contributing to the overall future direction of the QAS and ensuring quality, timely and appropriate pre-hospital care and transport services are provided to the Queensland community.

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

• Demonstrated knowledge, understanding and experience in the delivery of best practice Operations Centres education programs within a contemporary ambulance service.
• Proven ability to lead and inspire diverse, professional teams in an environment of competing priorities and needs with finite resources.
• Demonstrated high level research capabilities to identify and report on education risks, issues and trends to ensure continuous improvement agenda.
• Demonstrated well developed communication, negotiation, consultation and collaboration skills and the proven ability to build and maintain productive relationships with a range of internal and external stakeholders.
• Well-developed conceptual, analytical and problem-solving skills including a demonstrated ability to interpret trend/output/outcome performance data to drive performance improvement.
• Proven ability to contribute to strategic planning and the provision of policy advice, in particular, the ability to contribute to the development of policy, standards and service improvement initiatives.
• Demonstrated commitment to implement practices which promote a fair and ethical workplace, employment equity, cultural diversity and occupational health and safety.

Mandatory/Special conditions/Other requirements

• The following mandatory requirements, special conditions and/or other requirements apply to this role:
• Applicants must have a minimum of a Certificate III in Ambulance Communications - Call Taking and a Certificate IV in Ambulance Communications - Dispatch and certification to practice as an Emergency Medical Dispatcher in Queensland.
• Possession of a current QAS Certificate of Practice in Ambulance Communications.
• Applicants are required to hold an open Queensland “C” Class Driver's Licence (for a manual motor car) prior to the closing date for applicants. Interstate and international applicants must hold an equivalent licence at the time of applying and will be expected to obtain a Queensland Driver's Licence upon appointment.
• Applicants must have a Certificate IV in Training and Assessment (TAE40110 or TAE40116), or the ability to rapidly acquire this qualification upon appointment.
• Proficiency in the use of Adobe creative suite, Articulate 360 or similar instructional design software, or the ability to rapidly acquire these skills
• In conjunction with current QAS vaccination policy whilst not mandatory, tertiary or postgraduate qualification/s in a business-related discipline will be highly regarded.
• This position may require participation in shift work (including weekends) as required.

Applications to remain current for 12 months.