Manager Bonds

Attorney Generals Department; Adelaide; Híbrido; AUD 120.000 - 150.000; Jornada completa

Descripción de la vacante

The Attorney General's Department in Adelaide is seeking a Manager Bonds to lead a large, customer-facing team and drive improvements across bond lodgements, tenancy information, and advice.

Reporting to the Associate Director, Finance and Bonds, you will set priorities, develop capability, manage risk, and translate performance insights into practical service enhancements that benefit tenants, landlords and agents statewide.

Responsabilidades

• Set the direction and lift performance: lead a customer-facing function, translating priorities into clear operational plans, service standards and accountabilities.
• Oversee bond lodgements, transactions, administration and tenancy information and advice, ensuring services are timely and accessible with effective controls and consistent application of legislation and procedures.

Descripción del empleo

• Lead a high-impact SA public sector service from Adelaide CBD
• Shape strategy, develop leaders and drive service-wide improvements
• Make a statewide difference for tenants, landlords and agents

Bring your leadership expertise to a role where the decisions youmake can improve services for thousands of tenants, landlords and agents acrossSouth Australia.

As Manager Bonds, you’ll lead a substantial customer-facingfunction, strengthen team performance and drive improvements across thedelivery of bonds services.

Reporting to the Associate Director, Finance and Bonds, you’ll lead theTeam Leader, Bonds and a large customer-facing team. You’ll have the scope toset operational priorities, build workforce capability, resolve complex issuesand turn performance insights into practical improvements that strengthenservice quality and customer confidence.

Key responsibility areas include:

• Set the direction and lift performance: Leada customer-facing function, translating priorities into clear operationalplans, service standards and accountabilities. Build team capability and alignresources with demand to sustain high-quality service delivery.
• Uphold service excellence and regulatoryintegrity: Oversee bond lodgements, transactions, administration andtenancy information and advice, ensuring services are timely and accessiblewith effective controls and consistent application of legislation andprocedures.
• Navigate complex issues and manage risk: Provideadvice on sensitive, complex and higher risk matters to senior leaders andexternal agencies that help resolve issues, manage risks and providerecommendations for decision making and exercising delegated authority withinapproved limits.
• Strengthen stakeholder relationships andcustomer outcomes: Develop trusted relationships across CBS and withtenants, landlords, agents, government agencies, industry and advocacy groupsand other stakeholders.
• Drive improvement and service innovation:Use performance data, customer feedback and operational trends to identifyopportunities to improve systems, processes and service practices.

Our ideal candidate will be an accomplished people leader whocan balance strategic priorities with the realities of a large, busy,customer-facing operational environment. You know how to set direction, buildcapable teams, lift performance and create a culture where accountability andhigh service standards go hand in hand.

You will bring sound judgement and credibility to steer complexlegislative, financial or policy matters. You will have the ability to lookbeyond the immediate issue to spot patterns and turn performance data, insightsand stakeholder feedback into practical improvements and smarter ways ofworking.

Comfortable working through ambiguity, you will have the ability tonavigate complexity, weigh competing priorities and make sound, defensibledecisions. You’ll also be adept at handling difficult conversations and drivingimprovements through influence, confidence and strong relationship-buildingskills.

Special Conditions

• National Police Check required.
• Some out of hours work may be required.
• Some interstate and intrastate travel may be required.

For more information, please see attached Job & Person Specification

The Attorney-General's Department (AGD) is a key portfolio within the South Australian Government, employing more than 1,900 staff. AGD delivers high-level legal services and advice to Ministers and government agencies, provides specialist policy support, oversees regulation and compliance functions, and delivers essential services directly to the community.

Consumer and Business Services (CBS) is a division of the Attorney-General's Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focussed and flexible in its activities, providing accessible information and services.

The South Australian public sector promotes diversity and flexible ways of working including part-time.Applicants are encouraged to discuss the flexible working arrangements for this role.