Portable Rental Bonds Officer

Department of Government Services; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Department of Government Services in Melbourne CBD is seeking a Portable Rental Bonds Officer to support the administration, governance and continuous improvement of the Portable Rental Bonds Scheme.

The role reports to the Manager, Portable Rental Bonds Scheme and serves as the primary operational coordination across case management, monitoring, reporting, stakeholder engagement, debt management and assurance activities.

Qualifications

• Experience in a regulatory, statutory authority, financial services or public sector environment.
• Knowledge of the Residential Tenancies Act 1997 (Vic), the Residential Tenancies Bond Authority, or comparable frameworks.
• Experience supporting administration of customer transactions, debt management, or similar schemes.
• Experience analysing operational performance data and preparing reports, dashboards or performance metrics.

Skills

Regulatory environment

Public sector experience

Debt management

Data reporting

Job description

Occupation: Governance and risk management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 13255

About Us

The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improveeveryone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and localgovernment as well as streamlining our corporate and procurement services.

About the Role

The Portable Rental Bonds Officer is a critical operational role required to support the successful administration, governance and continuous improvement of the Portable Rental Bonds Scheme (PRBS), which commenced on 1 July 2026. The role provides dedicated operational capability to ensure the scheme is delivered efficiently, consistently and in accordance with legislative, policy and governance requirements.
Reporting to the Manager, Portable Rental Bonds Scheme, the position serves as the primary operational coordination and support function for the scheme, providing specialist expertise across case management, scheme monitoring, reporting, stakeholder engagement, debt management administration, assurance activities and continuous improvement initiatives. The role is also a key liaison between RTBA Operations, Customer Care, Digital Services and external service providers, ensuring issues are resolved efficiently and opportunities for service enhancement are identified and implemented.
The position is essential to sustaining business-as-usual operations and supporting the ongoing maturity of the scheme. Without dedicated operational resources, accountability for scheme administration, reporting, customer escalations, process improvement and governance activities would be fragmented across existing teams, creating risks to service delivery, customer outcomes, compliance and operational efficiency.

• Experience in a regulatory, statutory authority, financial services or public sector environment.
• Knowledge of the Residential Tenancies Act 1997 (Vic), the Residential Tenancies Bond Authority, or comparable legislative and regulatory frameworks.
• Experience supporting the administration of customer transactions, debt management, or similar schemes.
• Experience analysing operational performance data and preparing reports, dashboards or performance metrics to support decision-making and continuous improvement.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Thursday 19 November 2026 at 11.59pm