Manager Bonds

I Work For Sa; Adelaide; On-site; AUD 116,000 - 125,000; Full time

Job summary

Attorney-General's Department in Adelaide is seeking a Manager Bonds to lead a large customer-facing team and elevate bonds services across South Australia.

You'll set priorities, develop workforce capability, and provide expert guidance to senior leaders, balancing legislative requirements with service quality and stakeholder expectations to improve outcomes for tenants, landlords, and agents.

Qualifications

• Demonstrated senior leadership in a large customer-facing service.
• Experience translating policy into service delivery improvements.
• Ability to manage risk and compliance in a public sector context.
• Strong communication and decision-making skills.

Responsibilities

• Lead a customer-facing function and set clear operational plans and service standards.
• Oversee bond lodgements, transactions, administration and tenancy information with strong controls.
• Provide advice on complex and higher risk matters to senior leaders and external agencies.
• Develop trusted relationships across CBS and with tenants, landlords and agents.
• Drive improvements through performance data, feedback and trends.

Skills

Leadership

Stakeholder management

Customer service leadership

Strategic planning

Job description

Attorney-General's Department
Job reference: 863336
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

Classification: ASO7
Salary Range: $116,089 - $125,490 +Superannuation
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Monday 16 November 2026

About the Opportunity

Bring your leadership expertise to a role where thedecisions you make can improve services for thousands of tenants,landlords and agents across South Australia.

As Manager Bonds, you’ll lead a substantialcustomer-facing function, strengthen team performance and driveimprovements across the delivery of bonds services.

Reporting to the Associate Director, Finance and Bonds, you’lllead the Team Leader, Bonds and a large customer-facing team.You’ll have the scope to set operational priorities, buildworkforce capability, resolve complex issues and turn performanceinsights into practical improvements that strengthen servicequality and customer confidence.

Key responsibility areas include:

• Set the direction and lift performance:Lead a customer-facing function, translating priorities intoclear operational plans, service standards andaccountabilities. Build team capability and align resourceswith demand to sustain high-quality service delivery.
• Uphold service excellence and regulatoryintegrity: Oversee bond lodgements, transactions,administration and tenancy information and advice, ensuringservices are timely and accessible with effective controls andconsistent application of legislation and procedures.
• Navigate complex issues and manage risk:Provide advice on sensitive, complex and higher risk matters tosenior leaders and external agencies that help resolve issues,manage risks and provide recommendations for decision makingand exercising delegated authority within approved limits.
• Strengthen stakeholder relationships and customeroutcomes: Develop trusted relationships across CBS andwith tenants, landlords, agents, government agencies, industryand advocacy groups and other stakeholders.
• Drive improvement and service innovation:Use performance data, customer feedback and operational trendsto identify opportunities to improve systems, processes andservice practices.

Our ideal candidate

will be an accomplishedpeople leader who can balance strategic priorities with therealities of a large, busy, customer-facing operationalenvironment. You know how to set direction, build capable teams,lift performance and create a culture where accountability and highservice standards go hand in hand.

You will bring sound judgement and credibility to steer complexlegislative, financial or policy matters. You will have the abilityto look beyond the immediate issue to spot patterns and turnperformance data, insights and stakeholder feedback into practicalimprovements and smarter ways of working.

Comfortable working through ambiguity, you will have the abilityto navigate complexity, weigh competing priorities and make sound,defensible decisions. You’ll also be adept at handling difficultconversations and driving improvements through influence,confidence and strong relationship-building skills.

About theBusiness

The Attorney‑General’s Department (AGD) is a key portfoliowithin the South Australian Government, employing more than 1,900staff. AGD delivers high‑level legal services and advice toMinisters and government agencies, provides specialist policysupport, oversees regulation and compliance functions, and deliversessential services directly to the community.

Consumer and Business Services (CBS) is a division of theAttorney-General’s Department and is responsible for protectingconsumers, supporting and regulating businesses and recordingsignificant life events for South Australians. CBS is customerfocussed and flexible in its activities, providing accessibleinformation and services.

Employment is dependent upon a National Police Certificateclearance that the AGD finds satisfactory. Successful applicantswill be provided further information if an interview is requested.Forms are not to be lodged directly with SA Police (SAPOL) underany circumstances and any fees incurred by applicants in doing sowill not be recoverable from the AGD.

• Some out of hours work may be required.
• Some interstate and intrastate travel may be required

AdditionalNotes

For further information about this exciting opportunity that isnot covered by this website please contact Fiona Gowen, AssistantCommissioner, Business Services and Transformation, Consumer andBusiness Services at [e-mail]

The Attorney-General’s Departmentvalues workplace diversity and is committed to providing asupportive, inclusive and respectful work environment.

Aboriginal and Torres StraitIslander People and people with disability are strongly encouragedto apply.

The South Australian public sectorsupports flexible ways of working including part-time workingarrangements wherever reasonably possible. The sector is diverseand desires to increase in diversity and to create opportunitiesfor more South Australians.

We are committed to makingreasonable adjustments to provide a positive, barrier-freerecruitment process and supportive workplace. If you have anysupport or access requirements, we encourage you to advise us atthe time of application via the contact above or the website https://www.agd.sa.gov.au/.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.