Bonds Operations Leader – Transform Customer Service

I Work For Sa; Adelaide; On-site; AUD 116,000 - 125,000; Full time

Job summary

Attorney-General's Department in Adelaide is seeking a Manager Bonds to lead a large customer-facing team and elevate bonds services across South Australia.

You'll set priorities, develop workforce capability, and provide expert guidance to senior leaders, balancing legislative requirements with service quality and stakeholder expectations to improve outcomes for tenants, landlords, and agents.

Qualifications

• Demonstrated senior leadership in a large customer-facing service.
• Experience translating policy into service delivery improvements.
• Ability to manage risk and compliance in a public sector context.
• Strong communication and decision-making skills.

Responsibilities

• Lead a customer-facing function and set clear operational plans and service standards.
• Oversee bond lodgements, transactions, administration and tenancy information with strong controls.
• Provide advice on complex and higher risk matters to senior leaders and external agencies.
• Develop trusted relationships across CBS and with tenants, landlords and agents.
• Drive improvements through performance data, feedback and trends.

Skills

Leadership

Stakeholder management

Customer service leadership

Strategic planning

Job description

Attorney-General's Department in Adelaide is seeking a Manager Bonds to lead a large customer-facing team and elevate bonds services across South Australia.

You'll set priorities, develop workforce capability, and provide expert guidance to senior leaders, balancing legislative requirements with service quality and stakeholder expectations to improve outcomes for tenants, landlords, and agents.