Manager, Agency Performance and System Support (Contract Management)

Victorian Department of Families, Fairness & Housing; Ballarat; On-site; AUD 90,000 - 120,000; Full time

Job summary

Victorian Department of Families, Fairness & Housing is seeking a Manager for Agency Performance and Systems Support (APSS) to lead a local team, monitor performance, and strengthen connections with funded organisations. The role focuses on place-based initiatives, resilience, wellness, and empowering communities.

The Manager will work with central program areas to influence policy development and ensure local needs are reflected in department strategy and program design.

Responsibilities

• Strategically review and implement departmental initiatives toward service delivery and community expectations.
• Investigate and lead critical projects that improve client and renter outcomes and budget efficiency.
• Forge strong interdepartmental and external partnerships to ensure coordinated services for all clients.

Job description

THE ROLE

Agency Performance and Systems Support (APSS) is one of two work streams as part of an Area based unit, Agency Performance Partnerships and Systems Support (APPSS). The Manager APSS will report to the Area Executive Director and is part of the Area Executive team.

The Manager, Agency Performance and System Support (APSS) plays a key leadership role. The role is accountable for the management of the APSS team. This team has responsibility for monitoring performance and building relationships with funded organisations at a local level and implementing place-based initiatives that strengthen resilience, build wellness, and work to connect and empower communities.

The role works closely with the Principal Partner Area Partnerships and System Capacity (APSC) which supports whole-of-system planning. A key element of this is stewarding the service system by strengthening capacity, building access and improving responsiveness. The Manager plays a critical role improving system and sector performance, access to services and driving the best outcomes for clients, renters, families and local communities.

The Manager also works closely with the relevant central office program areas and other internal stakeholders to influence, develop and implement departmental policy, ensuring that local needs are reflected in policy and program development.

Accountabilities Include

• With a high level of understanding of the local context, strategically review and implement departmental initiatives and approaches toward service delivery and service system issues and support those initiatives to meet departmental, government and community expectations.
• Act as a key source of local advice by maintaining an understanding of issues affecting community services and the service system and investigate and lead critical projects that enhance service delivery, budget effectiveness, efficiency or improved client and renter outcomes.
• Forge strong connections across the department and with external stakeholders to facilitate a partnership approach and ensure effective, efficient and coordinated services are provided for all clients.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.