Manager, Agency Performance And System Support (Contract Management)

Department of Families Fairness and Housing; Ballarat; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Department of Families Fairness and Housing in Ballarat seeks a Manager APSS to lead the Agency Performance and Systems Support team, monitoring performance and strengthening relationships with funded organisations at a local level. You will drive place-based initiatives to improve resilience, wellness, and community outcomes.

You will work closely with the Principal Partner Area Partnerships and System Capacity to ensure the local service system enhances capacity, access, and responsiveness

Qualifications

• Experience in leading multi-disciplinary teams is preferred.
• Knowledge of public sector policy and service delivery is advantageous.
• Strong stakeholder engagement and partnership-building skills are essential.

Responsibilities

• Lead and manage the APSS team to monitor performance and improve client outcomes.
• Build and maintain relationships with funded organisations at local levels.
• Coordinate with central program areas to align local delivery with policy and program directions.

Job description

THE ROLE Agency Performance and Systems Support (APSS) is one of two work streams as part of an Area based unit, Agency Performance Partnerships and Systems Support (APPSS). The Manager APSS will report to the Area Executive Director and is part of the Area Executive team. The Manager, Agency Performance and System Support (APSS) plays a key leadership role. The role is accountable for the management of the APSS team. This team has responsibility for monitoring performance and building relationships with funded organisations at a local level and implementing place-based initiatives that strengthen resilience, build wellness, and work to connect and empower communities. The role works closely with the Principal Partner Area Partnerships and System Capacity (APSC) which supports whole-of-system planning. A key element of this is stewarding the service system by strengthening capacity, building access and improving responsiveness. The Manager plays a critical role improving system and sector performance, access to services and driving the best outcomes for clients, renters, families and local communities. The Manager also works closely with the relevant central office program areas and other internal stakeholders to influence, develop and implement departmental policy, ensuring that local needs are reflected in policy and program development. Please open the position description to read more.

ACCOUNTABILITIES INCLUDE

• With a high level of understanding of the local context, strategically review and implement departmental initiatives and approaches toward service delivery and service system issues and support those initiatives to meet departmental, government and community expectations.
• Act as a key source of local advice by maintaining an understanding of issues affecting community services and the service system and investigate and lead critical projects that enhance service delivery, budget effectiveness, efficiency or improved client and renter outcomes.
• Forge strong connections across the department and with external stakeholders to facilitate a partnership approach and ensure effective, efficient and coordinated services are provided for all clients.