Manager, Agency Performance and System Support (Contract Management)

Department of Families, Fairness & Housing VIC; Ballarat; On-site; AUD 110,000 - 140,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Ballarat seeks a Manager, Agency Performance and System Support to lead the APSS team and drive improvements in service delivery and system capacity.

You will work with the Area Executive Director to strengthen relationships with funded organisations, implement place-based initiatives, and influence policy development to reflect local needs and outcomes for clients and communities.

Responsibilities

• Strategically review and implement departmental initiatives toward service delivery and system issues.
• Act as a local advisor, understand issues affecting community services, and lead critical projects to improve outcomes for clients and renters.

Job description

Manager, Agency Performance and System Support (Contract Management)

Department of Families, Fairness & Housing VIC – Ballarat VIC

Agency Performance and Systems Support (APSS) is one of two work streams as part of an Area based unit, Agency Performance Partnerships and Systems Support (APPSS). The Manager APSS will report to the Area Executive Director and is part of the Area Executive team.

The Manager, Agency Performance and System Support (APSS) plays a key leadership role. The role is accountable for the management of the APSS team. This team has responsibility for monitoring performance and building relationships with funded organisations at a local level and implementing place-based initiatives that strengthen resilience, build wellness, and work to connect and empower communities.

The role works closely with the Principal Partner Area Partnerships and System Capacity (APSC) which supports whole-of-system planning. A key element of this is stewarding the service system by strengthening capacity, buildingaccess and improving responsiveness. The Manager plays a critical role improving system and sector performance, access to services and driving the best outcomes for clients, renters, families and local communities.

The Manager also works closely with the relevant central office program areas and other internal stakeholders to influence, develop and implement departmental policy, ensuring that local needs are reflected in policy and program development.

Please open the position description to read more.

ACCOUNTABILITIES INCLUDE

• With a high level of understanding of the local context, strategically review and implement departmental initiatives and approaches toward service delivery and service system issues and support those initiatives to meet departmental, government and community expectations.
• Act as a key source of local advice bymaintainingan understanding of issuesaffectingcommunityservicesand the service systemand investigate and lead critical projects that enhance service delivery, budget effectiveness,efficiencyor improvedclient and renteroutcomes.
• Forge strong connections across the department and with external stakeholders to facilitate a partnership approach and ensure effective, efficient and coordinated services are provided for all clients.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.