Manager

Department of Families, Fairness & Housing VIC; Geelong; On-site; AUD 90,000 - 110,000; Full time

Job summary

Department of Families, Fairness and Housing VIC in Geelong invites applications for the Manager, Agency Performance Partnerships and System Support. Reporting to the Executive Director in the Barwon Area, you will lead day-to-day management of agency performance and monitoring of external service providers.

You'll drive local solutions and place-based approaches, oversee the Agency Monitoring Framework, and manage local service agreements and data systems for performance tracking.

Qualifications

• Experience in government or public sector environment preferred.
• Strong stakeholder engagement and policy implementation skills.
• Ability to lead cross-functional teams and monitor performance data.

Responsibilities

• Oversee day-to-day management of agency performance partnerships.
• Monitor external service providers and ensure service delivery quality.
• Collaborate with senior management to set performance standards and KPIs.

Job description

Department of Families, Fairness & Housing VIC – Geelong VIC

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

Reporting to the Executive Director in the Barwon Area, the Manager, Agency Performance Partnerships and System Support plays a key leadership role. The role is accountable for the day-to-day management of the Agency Performance Partnerships and System Support, which has responsibility for monitoring the performance of external service providers.

The Manager supports the department's strategic priorities of local solutions and place based approaches for managing the performance of funded organisations and is responsible for relationship building and agency performance at a local level. The Manager has responsibility for overseeing the implementation and monitoring of the Agency Monitoring Framework, including management of local service agreements and the collection and recording of performance data through data systems (SAMS2 Live Monitoring).

ACCOUNTABILITIES INCLUDE

• Maintain a comprehensive understanding of issues and investigate and lead critical projects that develop and review policies, professional standards and operating practices to enhance service delivery, budget effectiveness, efficiency and improved client outcomes.
• Forge strong connections across the department and with external stakeholders and collaborate on the strategic design and development of departmental objectives that impact statewide or significant localised service delivery to ensure effective, efficient and coordinated services are provided for all clients.
• Work with senior management to set and achieve key performance indicators and standards.

Please open the position description to read more.