Manager/2IC

PageUp People Limited; Gold Coast City; On-site; AUD 65,000 - 100,000; Full time

Benefits offered by this job

Attractive commission and incentives

Career progression opportunities

Supportive team environment

Job summary

Harvey Norman Bundall is seeking a motivated Manager/2IC to lead our Bundall Bathroom team with focus on delivering great service, sales growth, and operational excellence. You will coach staff, drive promotions, and maintain customer satisfaction in a high-traffic retail environment.

Industry experience is valued but not essential; leadership, initiative and a strong retail mindset are key. Join a trusted national brand with clear career progression and supportive team culture.

Qualifications

• 2–5 years retail experience.
• Previous management experience in a retail environment.
• Strong customer service and interpersonal skills.
• High attention to detail and a proactive approach to leadership.

Responsibilities

• Drive sales and gross profit targets
• Lead, train, and support staff in company policies and procedures
• Coordinate in-store promotions and merchandising
• Ensure all sales processes are completed thoroughly
• Maintain store security, keyholder coordination, and housekeeping standards
• Communicate with suppliers and manage faulty stock returns
• Act as a key point of contact for customers
• Deliver tailored solutions and exceptional service
• Represent the brand professionally and proactively manage expectations
• Maintain product knowledge and engage with customer needs

Skills

Retail leadership

Customer service

Staff training

Team management

Attention to detail

Job description

Job no: 575935
Work type: Full Time
Location: Bundall
Categories: Sales

• Full Time Position
• Guaranteed base earnings + attractive commission

Join Harvey Norman – Australia’s leading home and lifestyle retailer – in a leadership role that blends customer service excellence, team management, and operational oversight.

The Harvey Norman Bundall Bathroom’s team is seeking a passionate and driven Manager/2IC. You’ll lead by example, inspire your team, and ensure every customer receives Great Service, Always!

Industry experience is highly regarded but not essential – we value leadership, initiative, and a strong retail mindset.

Key Responsibilities

• Drive sales and gross profit targets
• Lead, train, and support staff in company policies and procedures
• Coordinate in-store promotions and merchandising
• Ensure all sales processes are completed thoroughly
• Maintain store security, keyholder coordination, and housekeeping standards
• Communicate with suppliers and manage faulty stock returns
• Act as a key point of contact for customers
• Deliver tailored solutions and exceptional service
• Represent the brand professionally and proactively manage expectations
• Maintain product knowledge and engage with customer needs

What You’ll Bring

• 2–5 years retail experience
• Previous management experience in a retail environment
• Strong customer service and interpersonal skills
• High attention to detail and a proactive approach to leadership

What We Offer

• Attractive commission and incentive-based rewards
• Career progression opportunities within a trusted national brand
• A supportive and positive team environment

If you're ready to lead with confidence and grow your career in a dynamic retail setting, become a key part of our Bundall success story!

Advertised: 09 Oct 2026 AUS Eastern Daylight Time

If you're keen to express your interest in working for a Harvey Norman Franchise, let us know.