MANAGER

Alma surfers paradise; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Training & development

Beachfront location

Job summary

Alma Surfers Paradise is a vibrant beachfront restaurant in Surfers Paradise seeking an Assistant Manager to lead service, motivate the team, and uphold high standards across the venue. Strong barista skills will support coffee service during peak times while ensuring quality and consistency.

You will train and onboard staff, assist with rostering and stock control, and work with the Venue Manager to meet operational and financial goals. RSA certification and weekend availability are required.

Qualifications

• Previous experience in a supervisory or management role within hospitality.
• Strong barista experience and confidence working in a busy coffee environment.
• Excellent leadership and communication skills.
• A passion for customer service and creating memorable guest experiences.
• Ability to remain calm and organised in a fast-paced environment.
• Experience with stock control and ordering.
• Current RSA certificate.
• Availability to work weekends, evenings, and public holidays.

Responsibilities

• Lead service and ensure smooth day-to-day venue operations.
• Support, motivate, and develop the front-of-house team.
• Deliver exceptional guest experiences and professionally resolve customer concerns.
• Assist with staff training and onboarding.
• Support rostering and labour management.
• Assist with ordering, stock control, and inventory management.
• Maintain high standards of cleanliness, presentation, and attention to details throughout the venue.
• Support coffee service during busy periods and maintain coffee quality standards.
• Ensure compliance with food safety, RSA, and workplace health and safety requirements.
• Oversee opening and closing procedures.
• Work closely with the Venue Manager to achieve operational and financial goals.
• Take responsibility for the venue in the absence of the Venue Manager.

Skills

Supervisory role

Barista experience

Leadership skills

Customer service

Stock control

RSA certification

Weekend availability

Job description

Alma Surfers Paradise is a vibrant beachfront restaurant located in the heart of Surfers Paradise. Open for breakfast, lunch, and dinner, we are passionate about delivering exceptional food, great coffee, outstanding cocktails, and memorable guest experiences in a fast-paced coastal setting.

About Us

Alma Surfers Paradise is a vibrant beachfront restaurant located in the heart of Surfers Paradise. Open for breakfast, lunch, and dinner, we are passionate about delivering exceptional food, great coffee, outstanding cocktails, and memorable guest experiences in a fast-paced coastal setting.

The Role

We are looking for a hands-on Assistant Manager who leads from the front. You will be responsible for running service, supporting and motivating the team, maintaining high standards throughout the venue, and ensuring every guest receives exceptional service. Strong barista experience is essential, as you will regularly support coffee service during busy periods and help maintain quality and consistency across all areas of the business.

Key Responsibilities

• Lead service and ensure smooth day-to-day venue operations.




• Support, motivate, and develop the front-of-house team.




• Deliver exceptional guest experiences and professionally resolve customer concerns.




• Assist with staff training and onboarding.




• Support rostering and labour management.




• Assist with ordering, stock control, and inventory management.




• Maintain high standards of cleanliness, presentation, and attention to details throughout the venue.




• Support coffee service during busy periods and maintain coffee quality standards.




• Ensure compliance with food safety, RSA, and workplace health and safety requirements.




• Oversee opening and closing procedures.




• Work closely with the Venue Manager to achieve operational and financial goals.




• Take responsibility for the venue in the absence of the Venue Manager.

Skills & Experience

• Previous experience in a supervisory or management role within hospitality.




• Strong barista experience and confidence working in a busy coffee environment.




• Excellent leadership and communication skills.




• A passion for customer service and creating memorable guest experiences.




• Ability to remain calm and organised in a fast-paced environment.




• Experience with stock control and ordering.




• Current RSA certificate.




• Availability to work weekends, evenings, and public holidays.

What We Offer

• Competitive salary package.




• Opportunities for career growth and development.




• A supportive and energetic team environment.




• Stunning beachfront location in the heart of Surfers Paradise.




• Staff discounts and team benefits.




• Ongoing training and development opportunities.

If you are passionate about hospitality, enjoy leading teams, and thrive in a busy venue, we would love to hear from you. :)