Major Incident Response Lead

Datacom; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme (D​

Employee development opportunities

Industry-leading learning platforms

Recognition programmes

Employee discounts

Meaningful work

Job summary

Datacom is seeking a Major Incident Manager in Adelaide to lead and coordinate responses across the full incident lifecycle. You will align technical teams, vendors, and stakeholders to drive timely resolution and informed decision‑making.

You will strengthen incident management through reporting, post‑incident reviews, and governance, with no direct reports but strong cross‑functional leadership. Australian citizenship is required.

Qualifications

• Three+ years in a corporate IT environment (business or technical capacity).
• Two+ years in Major Incident Management.
• Experience leading major incidents in complex multi-vendor environments.
• Understanding of IT architecture across infrastructure and applications.
• Strong communication skills for diverse audiences.

Responsibilities

• Serve as the primary incident lead during major incidents with clear direction.
• Coordinate technical teams and vendors to minimise impact and restore services quickly.
• Lead incident triage calls and track actions through to resolution.
• Provide timely updates to customers, senior management and stakeholders.
• Maintain accurate incident records and governance of the process.
• Support post-incident reviews and lessons learned for continuous improvement.
• Collaborate with Problem, Change, Service Desk and Delivery teams for handovers.
• Keep playbooks current and accessible; participate in on-call rotation.

Skills

Incident Management

Leadership

Stakeholder Management

ITIL Foundation

Cross-functional Collaboration

Education

ITIL Foundation certification

Bachelor’s degree

Job description

Datacom is seeking a Major Incident Manager in Adelaide to lead and coordinate responses across the full incident lifecycle. You will align technical teams, vendors, and stakeholders to drive timely resolution and informed decision‑making.

You will strengthen incident management through reporting, post‑incident reviews, and governance, with no direct reports but strong cross‑functional leadership. Australian citizenship is required.