24/7 Major Incident Lead (P1/P2)

Singtel Group; Sydney; Remote; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Employee discounts

Flexible work

Parental leave

Counselling services

Job summary

Optus is seeking a Major Incident Manager to own end-to-end facilitation of Priority 1/2 and high-risk incidents across the network. You will restore services within SLA, coordinating across technical and management teams, and keep executives informed during high-impact events.

This 24/7 on-site role at Macquarie Park requires strong leadership, ITIL experience, and a proven ability to manage multi-vendor environments while driving continuous improvement in incident response and service

Qualifications

• Experience managing major incidents and leading multi-party bridge calls.
• Strong stakeholder management and executive reporting skills.
• Ability to coordinate across technical and management teams during high-impact events.

Responsibilities

• Govern and facilitate P1 and P2 incidents from detection to restoration within SLAs.
• Coordinate crisis response activities and bridges, include offshore partners when needed.
• Act as escalation point for Optus teams, suppliers and third parties to resolve outages.

Skills

Incident management

Executive communications

Stakeholder management

Decision making under pressure

Education

ITIL v3 Foundation certification

Job description

Optus is seeking a Major Incident Manager to own end-to-end facilitation of Priority 1/2 and high-risk incidents across the network. You will restore services within SLA, coordinating across technical and management teams, and keep executives informed during high-impact events.

This 24/7 on-site role at Macquarie Park requires strong leadership, ITIL experience, and a proven ability to manage multi-vendor environments while driving continuous improvement in incident response and service