Maintenance Coordinator

Unison Housing; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Rostered days off

Salary packaging

Five weeks annual leave

Leave loading 17.5%

Personal leave 18 days

Parental leave 22 weeks (gender‑neural

Wellbeing programs

Professional development

Job summary

Unison Housing is seeking a Maintenance Coordinator in Melbourne to oversee maintenance requests, coordinate repairs and manage work orders. You will liaise with renters, contractors and internal teams to ensure timely, compliant and well-documented service delivery.

The role focuses on safety, accuracy of records and proactive problem solving, supporting residents and maintaining housing standards across properties. The position is a 12-month fixed-term opportunity based at our Melbourne office.

Qualifications

• Experience coordinating maintenance works in property, housing, or facilities.
• Knowledge of the Residential Tenancies Act (RTA) and maintenance obligations.
• Excellent written and verbal communication with a range of stakeholders.
• Ability to work autonomously and solve problems practically.
• Strong record-keeping and documentation skills.

Responsibilities

• Coordinate and prioritise maintenance requests and emergency repairs across a portfolio of properties.
• Raise, allocate and monitor work orders using maintenance management systems.
• Liaise with renters, contractors and internal stakeholders to coordinate repairs and provide updates on maintenance activities.
• Monitor contractor performance, quality and timeliness of works to ensure service standards are met.
• Maintain accurate records, documentation and reporting to support effective service delivery.
• Identify and resolve maintenance-related issues through proactive problem solving and sound decision-making.

Skills

Maintenance coordination

Work order management

Stakeholder communication

Problem solving

Attention to detail

Tools

Maintenance management software

Job description

As a Maintenance Coordinator, you'll play a key role in ensuring maintenance services are delivered efficiently, safely and in line with legislative requirements. Working closely with renters, contractors and internal teams, you'll coordinate maintenance requests, oversee work orders and help ensure homes remain safe, compliant and well maintained.

No two days are the same. From coordinating urgent repairs and monitoring contractor performance to managing maintenance records and resolving issues, you'll be at the centre of delivering responsive and high-quality property services that make a real difference in people's lives.

Thisis a 12-month fixed-term opportunity classified at SCHADS Award Level 5, based at our Melbourne office.

As a Maintenance Coordinator, you will:

• Coordinate and prioritise maintenance requests and emergency repairs across a portfolio of properties
• Raise, allocate and monitor work orders using maintenance management systems
• Liaise with renters, contractors and internal stakeholders to coordinate repairs and provide updates on maintenance activities
• Monitor contractor performance, quality and timeliness of works to ensure service standards are met
• Support compliance with maintenance obligations under the Residential Tenancies Act and organisational policies
• Maintain accurate records, documentation and reporting to support effective service delivery
• Identify and resolve maintenance-related issues through proactive problem solving and sound decision-making

We're looking for someone with:

• Knowledge of the Residential Tenancies Act (RTA) and maintenance obligations
• Experience coordinating maintenance works and managing work orders in a property, housing or facilities environment
• Excellent written and verbal communication skills and the ability to build effective working relationships with a range of stakeholders
• The ability to work autonomously, exercise initiative and solve problems in a practical and customer-focused manner
• High attention to detail and a commitment to maintaining accurate records and documentation

You’ll enjoy access to:

• Rostered days off to recharge
• Salary packaging of up to $15,900 tax-free to increase your take-home pay
• Five weeks of annual leave plus 17.5% leave loading
• 18 days of personal leave
• Up to 22 weeks of gender-neutral paid parental leave
• Comprehensive wellbeing and professional development programs

We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, members of the LGBTIQA+ community, and people living with disability. For information about our supported recruitment pathways, please contact our People Team at **********@unison.org.au.