Place Manager

Unison Housing; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Rostered days off

Salary packaging up to $15,900 tax‑fee

Five weeks of annual leave + 17.5%16

18 days of personal leave

Up to 22 weeks gender-neutral paid Par

Wellbeing & professional development

Job summary

Unison Housing is seeking a Place Manager to support renters in sustaining tenancies, ensuring safe and well-maintained homes, and engaging with community partners in Melbourne.

The role involves coordinating maintenance, addressing arrears in a supportive way, and collaborating with government agencies to achieve positive housing outcomes. This is a full-time, SCHADS Level 4 position based in Melbourne with some travel.

Qualifications

• Experience in housing, homelessness, community services, property management or related field.
• Strong relationship-building and cross-cultural communication skills.
• Excellent communication, negotiation and dispute resolution abilities.
• Resilience to manage competing priorities with a solutions-focused approach.
• Knowledge of tenancy and housing issues; Residential Tenancies Act knowledge is a plus.
• Strong organisational and problem-solving skills; able to work independently.

Responsibilities

• Manage a portfolio of renters and properties within a designated area.
• Build positive relationships to support sustainable tenancies.
• Coordinate property maintenance, inspections and vacancy management.
• Collaborate with renters, support services, contractors and agencies for positive outcomes.
• Monitor rent accounts and address arrears in a supportive way.
• Navigate tenancy issues, disputes in line with legislation and policies.
• Encourage renter participation and feedback through events and consultations.
• Maintain accurate records and contribute to high-quality housing services.

Job description

As a Place Manager, you'll play a key role in supporting renters to sustain their tenancies while ensuring our properties are safe, well maintained and welcoming. Working closely with renters, support services and community partners, you'll build strong relationships, resolve challenges and help create positive housing outcomes.

No two days are the same. From managing tenancies and coordinating property maintenance to navigating complex situations and connecting people with support, you'll make a real difference in the lives of the people and communities we serve.

This is a full-time, ongoing opportunity classified at SCHADS Award Level 4, primarily based at our Melbourne office, with some travel required.

As the Place Manager, you will:

• Manage a portfolio of renters and properties within a designated geographical area.
• Build positive and respectful relationships with renters to support successful and sustainable tenancies.
• Coordinate property maintenance, inspections and vacancy management to ensure homes are safe, compliant and well maintained.
• Work collaboratively with renters, support services, contractors and government agencies to achieve positive outcomes.
• Proactively monitor rent accounts and work with renters to address arrears in a supportive and solutions-focused way.
• Support renters to navigate tenancy issues, disputes and challenges in line with legislation, policies and best practice.
• Encourage renter participation and engagement through consultation opportunities, events and feedback mechanisms.
• Maintain accurate records and contribute to the delivery of high-quality housing services.

We're looking for someone with:

• Experience in housing, homelessness, community services, property management or a related field.
• Strong relationship-building skills and the ability to work effectively with people from diverse backgrounds.
• Excellent communication, negotiation and dispute resolution skills.
• The resilience to manage challenging situations and competing priorities while maintaining a positive and solutions-focused approach.
• Knowledge of tenancy and housing issues, with an understanding of the Residential Tenancies Act highly regarded.
• Strong organisational and problem-solving skills, with the ability to work independently and make sound decisions.
• A genuine commitment to supporting people experiencing disadvantage to achieve positive housing outcomes.

At Unison, we believe in rewarding your dedication with benefits that truly make a difference. You'll enjoy access to:

• Rostered days off to recharge
• Salary packaging of up to $15,900 tax-free to increase your take-home pay
• Five weeks of annual leave plus 17.5% leave loading
• 18 days of personal leave
• Up to 22 weeks of gender-neutral paid parental leave
• Comprehensive wellbeing and professional development programs

We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, members of the LGBTIQA+ community, and people living with disability. For information about our supported recruitment pathways, please contact our People Team at **********@unison.org.au.