Maintenance Coordinator

petstock; Ballarat; On-site; AUD 70,000 - 90,000; Full time

Job summary

Petstock is seeking a highly organised Maintenance Coordinator to support our Operations team across Australia. You will manage maintenance requests, coordinate contractors, and drive preventative maintenance programs across store and support office networks. The role emphasizes strong stakeholder management, meticulous record-keeping and timely service delivery.

Join a collaborative, safety‑focused environment that values continuous improvement and great service to Pets, People and the Planet.

Qualifications

• Experience in maintenance coordination, facilities, property, operations or a similar role.
• Strong organisational skills with the ability to manage multiple priorities.
• Outstanding communication and stakeholder management skills.
• A proactive and solutions-focused approach.

Responsibilities

• Coordinate maintenance requests across the Petstock network and ensure timely resolution.
• Manage work orders and liaise with contractors, service providers, landlords and key stakeholders.
• Monitor maintenance activities and ensure works are completed within agreed service levels.
• Support preventative maintenance and essential services programs.
• Maintain maintenance systems, records and reporting.
• Build strong relationships with internal stakeholders and external service providers.
• Track maintenance performance and identify opportunities for continuous improvement.
• Ensure all works comply with safety, OH&S and building standards.

Skills

Maintenance coordination

Organisational skills

Stakeholder management

Proactive problem-solving

Attention to detail

Job description

At Petstock, our connection with pets inspires us to make a positive impact every day. Across Australia and New Zealand, our teams are united by a shared purpose: making a difference for Pets, People and the Planet.

We are looking for a highly organised and proactive Maintenance Coordinator to join our Operations team. In this role, you will provide end-to-end support across our store and support office network, helping ensure maintenance requests, contractor engagement, and preventative maintenance programs are delivered efficiently and effectively.

How You will Make an Impact

• Coordinate maintenance requests across the Petstock network and ensure timely resolution.
• Manage work orders and liaise with contractors, service providers, landlords and key stakeholders.
• Monitor maintenance activities and ensure works are completed within agreed service levels.
• Support preventative maintenance and essential services programs.
• Maintain maintenance systems, records and reporting.
• Build strong relationships with internal stakeholders and external service providers.
• Track maintenance performance and identify opportunities for continuous improvement.
• Ensure all works comply with safety, OH&S and building standards.

What Makes You a Great Fit

• Experience in maintenance coordination, facilities, property, operations or a similar role.
• Strong organisational skills with the ability to manage multiple priorities.
• Outstanding communication and stakeholder management skills.
• A proactive and solutions-focused approach.
• Strong attention to detail and administrative accuracy.
• Ability to build positive relationships with contractors and internal teams.
• Experience working with service providers, trades, landlords or property managers is highly regarded.
• A commitment to safety, continuous improvement and delivering great service.

Why You will Love Working With Us

Join a supportive and collaborative team.

Work with a business that genuinely cares about pets, people and the planet.

Opportunity to make a real impact across a growing Australia and New Zealand network.

Grow your career with one of Australasia's leading pet care retailers.

If you're someone who enjoys solving problems, coordinating multiple moving parts, and delivering exceptional support behind the scenes, we'd love to hear from you.

Follow us on LinkedIn to keep up to date on life across our various brands - http://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.