Maintenance Coordinator

PETstock Pty Ltd; Ballarat; On-site; AUD 60,000 - 90,000; Full time

Job summary

Petstock Pty Ltd in Ballarat is seeking a highly organised Maintenance Coordinator to support store and head office networks across Australia and New Zealand. You will manage maintenance requests, engage with contractors, and drive preventative maintenance programs to keep facilities safe and compliant.

The role emphasizes strong administration, stakeholder collaboration, and continuous improvement across maintenance systems and reporting.

Qualifications

• Experience coordinating maintenance requests and programs.
• Ability to manage multiple stakeholders and service providers.
• Strong focus on safety, compliance, and reporting.

Responsibilities

• Coordinate maintenance requests across the Petstock network and ensure timely resolution.
• Manage work orders and liaise with contractors, service providers, landlords and key stakeholders.
• Monitor maintenance activities and ensure works are completed within agreed service levels.
• Support preventative maintenance and essential services programs.
• Maintain maintenance systems, records and reporting.
• Build strong relationships with internal stakeholders and external service providers.
• Track maintenance performance and identify opportunities for continuous improvement.
• Ensure all works comply with safety, OH&S and building standards.

Skills

Maintenance coordination

Facilities management

Stakeholder management

Organisational skills

Communication

Safety compliance

Job description

At Petstock, our connection with pets inspires us to make a positive impact every day. Across Australia and New Zealand, our teams are united by a shared purpose: making a difference for Pets, People and the Planet. We are looking for a highly organised and proactive Maintenance Coordinator to join our Operations team. In this role, you will provide end-to-end support across our store and support office network, helping ensure maintenance requests, contractor engagement, and preventative maintenance programs are delivered efficiently and effectively.

How You will Make an Impact

• Coordinate maintenance requests across the Petstock network and ensure timely resolution.
• Manage work orders and liaise with contractors, service providers, landlords and key stakeholders.
• Monitor maintenance activities and ensure works are completed within agreed service levels.
• Support preventative maintenance and essential services programs.
• Maintain maintenance systems, records and reporting.
• Build strong relationships with internal stakeholders and external service providers.
• Track maintenance performance and identify opportunities for continuous improvement.
• Ensure all works comply with safety, OH&S and building standards.

What Makes You a Great Fit

• Experience in maintenance coordination, facilities, property, operations or a similar role.
• Strong organisational skills with the ability to manage multiple priorities.
• Outstanding communication and stakeholder management skills.
• A proactive and solutions-focused approach.
• Strong attention to detail and administrative accuracy.
• Ability to build positive relationships with contractors and internal teams.
• Experience working with service providers, trades, landlords or property managers is highly regarded.
• A commitment to safety, continuous improvement and delivering great service.

Why You will Love Working With Us

• Join a supportive and collaborative team.
• Work with a business that genuinely cares about pets, people and the planet.
• Opportunity to make a real impact across a growing Australia and New Zealand network.
• Grow your career with one of Australasia's leading pet care retailers.
• If you're someone who enjoys solving problems, coordinating multiple moving parts, and delivering exceptional support behind the scenes, we'd love to hear from you.

Follow us on LinkedIn to keep up to date on life across our various brands - http://www.linkedin.com/company/petstock

Our diversity makes us better... we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.

We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets. Our connections with pets help us as people...at the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life. The Petstock Group is built on family values and our passion for pets and animals. We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm. Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.