Mail Services Coordinator

CBRE HV; Town of Cambridge; On-site; AUD 52,000 - 70,000; Full time

Job summary

CBRE HV is seeking a Mail Services Coordinator to manage the daily flow of mail, packages, and specialized shipments across the site. You will own the end-to-end process from sorting to delivery, including digital mail and outbound shipments, ensuring accuracy and timeliness.

You will handle domestic and international shipments, temperature-controlled and dry ice shipments, and coordinate with requestors and carriers.

Qualifications

• 2+ years of mailroom or delivery experience.
• Comfortable with email, documents, spreadsheets and scheduling.
• Physical ability to lift and transport packages.
• Experience in a corporate mailroom or delivery environment preferred.

Responsibilities

• Deliver mail, packages, copy products, and stationery to assigned groups on the daily schedule.
• Deliver packages the same day or notify the consignee of next-day arrival.
• Package research and development samples according to shipping instructions.
• Prepare domestic and international shipments, including temperature-controlled and dry ice shipments.
• Apply correct postage and required identification to outgoing mail and packages.
• Package and protect all outgoing shipments against damage in transit.
• Coordinate shipment details and pickup timing with requestors, logistics teams, and carriers.
• Review shipment paperwork for accuracy and maintain required records and tracking information.
• Follow applicable safety, quality, and shipping requirements, including DOT/IATA procedures.
• Stock copy rooms and serve as first point of contact for copier fleet production issues.
• Check and replenish mail and postage supplies daily.
• Respond to inquiries and complaints from clients, co-workers, and supervisors.
• Keep the shipping area organized and promptly communicate delays, discrepancies, or shipment concerns.

Skills

Mailroom experience

Docs & spreadsheets

Physical lifting

Postage systems

Tools

Postage systems

Job description

About the Role: The Mail Services Coordinator runs the daily flow of mail, packages, and specialized shipments for the people across the site who depend on it. You own the daily flow of mail and packages for a client location, including digital mail, sorting, distributing, processing outbound shipments, and keeping the mailroom running accurately and on schedule. In this role, you will also support the safe, accurate, and timely shipment of research and development materials, including domestic, international, temperature-controlled, and dry ice shipments. You will be successful in this role when you sort, log, prepare, and deliver every piece of mail and every package to the right recipient on schedule, and get outbound shipments out accurate and confirmed.

What You’ll Do

• Deliver mail, packages, copy products, and stationery to assigned groups on the daily schedule so employees get what they need when they expect it.
• Deliver packages the same day or notify the consignee of next-day arrival.
• Package research and development samples according to shipping instructions and applicable procedures.
• Prepare domestic and international shipments, including temperature-controlled and dry ice shipments, using the appropriate packaging, temperature monitors, labels, and shipping documentation.
• Apply correct postage and required identification to outgoing mail and packages so items reach their destination the first time.
• Package and protect all outgoing shipments against damage in transit.
• Coordinate shipment details and pickup timing with requestors, logistics teams, and carriers.
• Review shipment paperwork for accuracy and maintain required records and tracking information.
• Follow applicable safety, quality, and shipping requirements, including DOT/IATA procedures.
• Stock copy rooms and serve as first point of contact for copier fleet production issues so employees are not held up at the printer.
• Check and replenish mail and postage supplies daily.
• Respond to inquiries and complaints from clients, co-workers, and supervisors.
• Keep the shipping area organized and promptly communicate delays, discrepancies, or shipment concerns.

Qualifications

What You’ll Need:

• 2 or more years of mailroom or delivery experience.
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, and scheduling).
• Physical ability to lift and transport packages.
• Strong preference for experience in a corporate mailroom or delivery environment and familiarity with postage systems or package tracking tools.

Additional Information

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.

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