M365 Adoption Change Consultant — Training & Communications

Engage Squared; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Engage Squared is a leading technology consultancy helping organisations work better together through Microsoft tools. We are looking for a Change Management professional to support our Transformation and Change practice in Sydney, delivering technology adoption strategies and user-centric change initiatives.

You will design and deliver change management activities, conduct assessments, create compelling learning materials, and train end-users both virtually and in-person, with a focus on

Qualifications

• Excellent experience writing and distribution of communications both internally and with our customers.
• Working knowledge of Microsoft 365 applications, e.g. Copilot, Viva Suite, Microsoft Teams, OneDrive, SharePoint Online etc.
• Understanding of PROSCI, or similar change management methodologies
• Ability to engage with stakeholders, understanding business needs, running requirement workshops and documenting requirements
• Experience facilitating training sessions
• Experience in communications and stakeholder engagement highly desirable
• Consulting experience highly desirable
• Proven ability to work in a time sensitive environment

Responsibilities

• Support the delivery of change and adoption projects including:
• Conducting change impact assessments, training needs analysis, developing user personas and business scenario analysis
• Developing and preparing change strategies, contributing to the development, leading, and supporting of activities designed to effect culture change and meet alignment objectives
• Creating and tailoring of material such as videos, user guides and awareness communications
• Delivering product-specific and scenario-based training virtually and in-person
• Creating a positive perception of the change by developing messaging and techniques to respond to resistance, improve change willingness, and emphasize benefits
• Taking part in demos/roadshows at client sites in lead up to go-live or during launch
• Engaging with end-users through analysis interviews, focus groups and during launch phase at genius bars, or floor walking
• Undertaking analysis and reporting on the effectiveness of change & adoption campaigns on end users
• Staying abreast of product changes within the Microsoft ecosystem, to support continued enhancement of our collateral and internal knowledge, including running Brown Bags to keep our staff across latest functionality
• Ongoing involvement in internal innovation of our approach and deliverables
• Liaising with Project Managers through project lifecycle and light touch ownership of project resourcing and budget requirements
• Where required, involvement in Engage Squared marketing events such as Office 365 User Groups, Responsive Coffee, webinars etc.

Skills

Communication skills

Microsoft 365

Change management

Stakeholder engagement

Training delivery

Consulting experience

Time management

Tools

Microsoft Teams

SharePoint Online

OneDrive

Viva Suite

Copilot

Job description

Engage Squared is a leading technology consultancy helping organisations work better together through Microsoft tools. We are looking for a Change Management professional to support our Transformation and Change practice in Sydney, delivering technology adoption strategies and user-centric change initiatives.

You will design and deliver change management activities, conduct assessments, create compelling learning materials, and train end-users both virtually and in-person, with a focus on