Tech Enablement & IT Operations Lead - M365 Training & Adoption

Universal Computer Solutions; Geelong; On-site; AUD 75,000 - 110,000; Full time

Job summary

Universal Computer Solutions in Geelong VIC is seeking a Technology Enablement & IT Operations Coordinator to convert technical guidance into clear documents, training and processes, and drive adoption across UCS and client environments.

You will partner with leaders to design strategic materials, deliver internal training on Microsoft 365 apps, and coordinate cross-department initiatives to keep programs moving. Strong written communication and hands-on Microsoft 365 experience are essential.

Qualifications

• Hands-on experience with Microsoft 365 admin consoles.
• Ability to explain Microsoft 365 clearly to non-technical people.
• Experience building and delivering training or supporting adoption of new systems.

Responsibilities

• Work with technical leaders to prepare strategic documents, department plans, reports and presentations.
• Turn technical input into client-ready proposals, statements of work and briefing papers using UCS templates and brand standards.
• Prepare packs for leadership and director meetings, record decisions and track actions through to completion.
• Coordinate cross-department initiatives so that work does not stall between teams.
• Act as a sounding board for leaders on how a message, process or document will land with its audience.
• Design and deliver internal training on Microsoft 365, including Teams, SharePoint, OneDrive, Outlook and Copilot.
• Build training materials, quick reference guides and short how-to content for staff.
• Deliver onboarding training for new staff on UCS tools and systems.
• Support new tool and process rollouts with communication, training and follow up so they are actually used.
• Use Microsoft 365 admin centre usage reporting to measure adoption and target training.

Skills

Microsoft 365 Admin

Training delivery

Written communication

Organisational skills

Stakeholder engagement

Tools

SharePoint

Teams

OneDrive

Copilot

Entra ID

Exchange

Job description

Universal Computer Solutions in Geelong VIC is seeking a Technology Enablement & IT Operations Coordinator to convert technical guidance into clear documents, training and processes, and drive adoption across UCS and client environments.

You will partner with leaders to design strategic materials, deliver internal training on Microsoft 365 apps, and coordinate cross-department initiatives to keep programs moving. Strong written communication and hands-on Microsoft 365 experience are essential.