Luxury Welcome Drinks Attendant

1Gwuv; Melbourne; On-site; AUD 39,000 - 47,000; Full time

Job summary

W Melbourne is seeking a Luxury Welcome Drinks Attendant to join our team in Melbourne. You will set up and serve welcome drinks in the Living Room, ensure glasses are pristine and well-arranged, and maintain a tidy welcome scene.

You will also replenish drinks and assist the Wheels team with luggage handling to ensure a seamless guest experience. The role calls for a warm, proactive attitude and the ability to uphold W's playful, guest-centric brand standards while delivering exceptional

Qualifications

• Experience in serving drinks or luxury guest service is desirable.

Responsibilities

• Set up and serve welcome drinks at the Living Room (reception area) for arriving guests following quality standards.
• Ensure glasses are clean, polished, and neatly arranged on the welcome scene table; collect used glasses and refresh them.
• Maintain a tidy, organized welcome scene table.
• Replenish the welcome drinks and water station at the Living Room as needed.
• Greet and engage with every guest with warmth, addressing their needs professionally and promptly for a positive service experience.
• Conduct weekly inventory of drinks and glassware.
• Assist the Wheels (Porter/Valet) team with luggage handling, room drops, and other reasonable requests.
• Bring our Whatever/Whenever brand culture to life with every guest interaction.

Job description

Luxury Welcome Drinks Attendant

We are hiring a Luxury Welcome Drinks Attendant for W Melbourne.

• Set up and serve welcome drinks at the Living Room (reception area) for arriving guests following our quality and W Service standards.
• Ensure glasses are clean, polished, and neatly arranged on the welcome scene table; collect used glasses and refresh them.
• Maintain a tidy, organized welcome scene table.
• Replenish the welcome drinks and water station at the Living Room as needed.
• Greet and engage with every guest with warmth, addressing their needs professionally and promptly for a positive service experience.
• Conduct weekly inventory of drinks and glassware.
• Assist the Wheels (Porter/Valet) team with luggage handling, room drops, and other reasonable requests.
• Bring our Whatever/Whenever brand culture to life with every guest interaction.

What Sets You Up for Success

• Full availability on Fridays and Saturdays.
• Previous experience in serving drinks or luxury guest service is highly desirable.
• A proactive and upbeat demeanor that inspires excellence.
• A genuine passion for creating standout guest experiences and consistently going above and beyond.
• Keen to take on new challenges and grow within your career.
• A balance of professional polish with creative flair, staying true to W's playful, boundary‑pushing brand.

W Hotels' mission

Ignite Curiosity, Expand Worlds. We open doors and open minds. We are a place to experience life. We are our culture, such as Whatever/Whenever. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Marriott International – Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.