Luxury Weddings & Travel Client Account Manager

Wedded Wonderland; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Wedded Wonderland in North Strathfield is seeking a commercially minded Client Account Manager to join our Weddings, Honeymoons & Luxury Travel team. You will handle inbound enquiries, present bespoke packages and manage client journeys from first contact to final booking.

This full-time, office-based role requires excellent communication, strong sales skills and meticulous organisation to coordinate venues, suppliers and experiences across weddings, travel and events.

Qualifications

• Excellent communication, telephone and interpersonal skills.
• Strong sales ability and client engagement.
• Highly organised with attention to detail.
• Ability to manage multiple enquiries and priorities.
• Proactive follow-ups and problem-solving.
• Experience with CRM systems and digital platforms.
• Customer-first mindset and professional presentation.
• Ability to work independently and in a fast-paced office.

Responsibilities

• Respond to inbound enquiries via phone, email, website and social media. Understand client needs, budgets and timelines.
• Present relevant services, packages and experiences. Follow up with leads, overcome objections and convert enquiries into bookings.
• Build relationships, provide personalised recommendations and deliver exceptional service throughout the client journey.
• Coordinate consultations, appointments, venue enquiries, supplier availability, proposals and booking requirements.
• Assist clients exploring wedding venues, event suppliers, destination celebrations and curated packages.
• Support enquiries relating to honeymoons, luxury accommodation, destination weddings and group experiences.
• Liaise with hotels, venues, travel partners, suppliers and experience providers.
• Maintain client records, track enquiries, manage follow-ups and keep the sales pipeline updated.
• Represent the business at showcases, events, exhibitions and client-facing activations when required.

Skills

Communication

Sales ability

Organised

CRM proficiency

Independent & collaborative

Tools

CRM software

Job description

Wedded Wonderland in North Strathfield is seeking a commercially minded Client Account Manager to join our Weddings, Honeymoons & Luxury Travel team. You will handle inbound enquiries, present bespoke packages and manage client journeys from first contact to final booking.

This full-time, office-based role requires excellent communication, strong sales skills and meticulous organisation to coordinate venues, suppliers and experiences across weddings, travel and events.