Luxury Retail Team Manager – Client Growth & Service

LVMH Group; Western Australia; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary bonus

Employee discounts

Milestone gifts

Training & development

Mentoring

Job summary

Tiffany & Co. in Perth is seeking an experienced Team Manager to lead a high-performing sales team and deliver the exceptional customer service Tiffany is renowned for.

You will drive store performance, supervise staff, and develop client relationships to meet and exceed sales targets. Reporting to the Store Manager, you will organise events, mentor staff, and contribute to training modules while maintaining the brand’s standards.

Qualifications

• Minimum three years supervisory or management experience.
• Sound sales experience in retail or relevant customer related experience (hospitality, events, banking, etc.).
• Experience in sales generation and managing the achievement of sales results.
• Experience working towards targets and KPIs.
• Experience in organizing events is a plus.
• The ability to inspire trust, integrity, fairness and professionalism with clients and staff.
• Proven ability and desire to work in a fast-paced, changing environment.
• Flexibility to work in various roles based on business needs (sales floor, operations).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Responsibilities

• Build relationships with internal and external clients.
• Nurture and develop client portfolio through meaningful commercial outreach.
• Assist in organizing and hosting events for clients.
• Create exceptional experience for our clients - we are always going above and beyond!
• Become an expert on product and sales training modules.
• Assist in supervising, developing, and training designated staff and supervisors.
• Assist with recruitment and onboarding for new starters.
• Key-holder responsibilities, such as opening and closing of the store.

Skills

Management experience

Sales leadership

Customer service

Staff development

Event organization

Job description

Tiffany & Co. in Perth is seeking an experienced Team Manager to lead a high-performing sales team and deliver the exceptional customer service Tiffany is renowned for.

You will drive store performance, supervise staff, and develop client relationships to meet and exceed sales targets. Reporting to the Store Manager, you will organise events, mentor staff, and contribute to training modules while maintaining the brand’s standards.