Team Manager | Full-time | Perth

Tiffany & Co.; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary bonus

Employee discounts

Milestone gifts

Wellbeing culture

Training & mentoring

Job summary

Tiffany & Co. Perth seeks an experienced Team Manager to lead the store team, drive sales, and ensure exceptional customer service. Reporting to the Store Manager, you will supervise staff, support events, and uphold the brand’s standards.

You will build client relationships, manage loyalty with events, and contribute to training while maintaining KPI targets in a fast-paced luxury retail environment.

Qualifications

• Minimum 3 years supervisory or management experience.
• Sound sales experience in retail or relevant customer-facing work.
• Experience in sales generation and achieving targets.
• Experience organizing events is a plus.
• Ability to inspire trust, integrity, fairness and professionalism.

Responsibilities

• Build relationships with internal and external clients.
• Nurture and develop client portfolio through commercial outreach.
• Support Store Manager in organizing and hosting client events.
• Create an exceptional experience for clients with high service standards.
• Become an expert on product and sales training modules.
• Assist in supervising, developing, and training designated staff and supervisors.
• Assist with recruitment and onboarding for new starters.
• Key-holder responsibilities, such as opening and closing the store.

Skills

Supervisory experience

Retail sales

Event planning

Client development

Staff development

Job description

About Tiffany

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world’s most recognizable luxury brands with close to 300 stores worldwide.

About the role

We have a rare and exciting opportunity for an experienced sales management professional to join our team as a Team Manager in our Perth store.

Reporting to the Store Manager and as a member of store management, you will be responsible for ensuring the store exceeds sales plan and profitability targets while providing outstanding customer service. You will effectively lead, develop and support staff to meet and/or exceed individual sales plans with a strong focus on client development and providing a high level of customer service. Responsibilities include, but are not limited to:

• Build relationships with internal and external clients
• Nurture and develop our client portfolio through meaningful commercial outreach
• Support the Store Manager in organizing and hosting events for clients
• Create exceptional experience for our clients - we are always going above and beyond!
• Become an expert on product and sales training modules
• Assist in supervising, developing, and training designated staff and supervisors
• Assist with recruitment and delivery of onboarding for new starters
• Key-holder responsibilities, such as opening and closing of the store

The ideal candidate will have:

• Minimum three years supervisory or management experience
• Sound sales experience in retail or relevant customer related experience (i.e., hospitality, events, banking, etc.)
• Experience in sales generation and managing the achievement of sales results
• Experience working towards targets and KPIs
• Experience in organizing events is a plus
• The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members
• Proven ability and desire to work in a fast-paced, changing environment
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays

Why Tiffany?

• Generous salary & bonus, incentives employee discounts and milestone gifts
• High performing, caring, fun and dynamic team
• Culture focused on wellbeing, innovation and growth
• Endless career opportunities with the largest luxury group - LVMH!
• Never-ending training and individual up-skilling opportunities
• Great mentoring from highly experienced management team

This is just the beginning

Job Identification : 63701

Job Category : Retail

Assignment Category : Regular Full-time

Remote Positions : No

Professional Experience : Minimum 3 Years

Equal Opportunity Employer