Luxury Retail Operations Lead — Experience & Growth

Excolo.; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Above-market salary

Mentorship from leadership

Growth opportunities

Paths beyond boutique

Job summary

Excolo is seeking a Retail Business Manager to own the end-to-end performance of its luxury studio in Paddington, Sydney. You will lead experience, operations, and commercial outcomes, shaping every client journey from first appointment to final delivery.

The role requires 6+ years in retail or service-led environments, 3+ years in leadership, and strong commercial and operational capabilities. You will coach a high-performing team, manage rostering, budgets, and use data to drive growth, with

Qualifications

• 6+ years’ experience in retail or service-led environments.
• 3+ years in a leadership role.
• Strong commercial and operational capability.
• Exceptional communication skills.
• A track record of leading teams in fast-paced, high-expectation environments.

Responsibilities

• Lead, coach and develop a high-performing team.
• Build a culture where people perform, grow and stay accountable.
• Own rostering, resources and studio performance.
• Drive KPIs, conversion, budgets and commercial results.
• Forecast demand and identify growth opportunities.
• Manage a long-cycle, appointment-led client journey.
• Oversee operational execution and day-to-day excellence.
• Use data to continuously improve performance.
• Lead the studio experience from both a people and commercial perspective.

Skills

Leadership

People development

Commercial acumen

Operations management

Data-driven

Communication

Forecasting

Scheduling

Client journey

Job description

Excolo is seeking a Retail Business Manager to own the end-to-end performance of its luxury studio in Paddington, Sydney. You will lead experience, operations, and commercial outcomes, shaping every client journey from first appointment to final delivery.

The role requires 6+ years in retail or service-led environments, 3+ years in leadership, and strong commercial and operational capabilities. You will coach a high-performing team, manage rostering, budgets, and use data to drive growth, with