Luxury Retail Assistant Store Manager: Lead & Elevate CX

Acne Studios; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Job summary

Acne Studios is seeking an Assistant Store Manager for our Westfield store in Sydney. You will lead the team alongside the Store Manager, delivering exceptional customer experiences and guiding luxury sales with a focus on clienteling and staff development.

In this role you will oversee daily operations, monitor sales performance, manage inventory, and contribute to KPI-driven strategies. We value collaboration, feedback, and a proactive approach to optimise store performance in a dynamic luxury

Qualifications

• Minimum 1 year leadership experience in Luxury fashion.
• Good knowledge in analysing retail KPIs and building a strategy plan accordingly.
• CRM and clienteling experience.
• Fluent in English; bilingual Mandarin preferred.

Responsibilities

• Oversee day-to-day store operations to maintain a luxurious atmosphere.
• Monitor and analyse sales performance to drive results.
• Manage inventory and stock checks.
• Support KPI analysis and implement sales strategies.
• Assist with recruiting, training, and leading the team.

Skills

Customer service

Team leadership

Clienteling

Sales analysis

Tools

CRM software

Job description

Acne Studios is seeking an Assistant Store Manager for our Westfield store in Sydney. You will lead the team alongside the Store Manager, delivering exceptional customer experiences and guiding luxury sales with a focus on clienteling and staff development.

In this role you will oversee daily operations, monitor sales performance, manage inventory, and contribute to KPI-driven strategies. We value collaboration, feedback, and a proactive approach to optimise store performance in a dynamic luxury