Luxury Reservations & Guest Experience Agent

Pt Leo Estate; Merricks; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Staff dining benefits

Wine experiences

Job summary

Pt. Leo Estate on the Mornington Peninsula is seeking a dedicated Reservations Agent to shape the guest journey from enquiry through to arrival. You will manage bookings across our restaurants, wine terrace and cellar door with warmth and professionalism.

The role requires experience in reservations or hospitality, exceptional communication, and a detail-oriented approach in a fast-paced, oceanfront setting. Growth opportunities and staff dining/wine experiences are offered.

Qualifications

• Previous experience in reservations, front office, or hospitality roles.
• Excellent verbal and written communication.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to phone and email enquiries with professionalism and warmth.
• Maximize bookings while maintaining the integrity of service standards.
• Communicate guest preferences and special requests to the floor teams.
• Coordinate daily menu changes and printing with kitchen and front of house leaders.
• Support event and group bookings coordination.
• Maintain accurate guest profiles and database records.
• Assist with reporting and daily booking summaries.

Skills

Exceptional communication skills

Attention to detail

Organizational skills

Calm under pressure

Tools

Booking systems

Reporting tools

Job description

Pt. Leo Estate on the Mornington Peninsula is seeking a dedicated Reservations Agent to shape the guest journey from enquiry through to arrival. You will manage bookings across our restaurants, wine terrace and cellar door with warmth and professionalism.

The role requires experience in reservations or hospitality, exceptional communication, and a detail-oriented approach in a fast-paced, oceanfront setting. Growth opportunities and staff dining/wine experiences are offered.