Guest Services & Reservations Specialist

Renascence Group; City of Melbourne; On-site; AUD 52,000 - 76,000; Full time

Job summary

Renascence Group in Melbourne CBD is seeking a full-time reservations professional to oversee guest communications and reservations management. You will work with the events sales team to handle follow-up and administration, ensuring guests can make or amend bookings smoothly.

You are an organized, proactive communicator with experience in reservations or a busy restaurant, and you bring a positive attitude, strong time management, and a detail-oriented approach to customer service.

Qualifications

• Experience in reservations or busy hospitality environments.
• Strong customer service and communication skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Oversee guest services communications and reservations management.
• Support event sales team with follow-up and administration.
• Respond to guest enquiries via email, phone, and in person in a timely manner.

Skills

Reservations experience

Event sales experience

Customer service

Tools

Open Table

TripleSeat

Job description

Renascence Group in Melbourne CBD is seeking a full-time reservations professional to oversee guest communications and reservations management. You will work with the events sales team to handle follow-up and administration, ensuring guests can make or amend bookings smoothly.

You are an organized, proactive communicator with experience in reservations or a busy restaurant, and you bring a positive attitude, strong time management, and a detail-oriented approach to customer service.