Luxury L&D Consultant: Elevate Sales & Client Experience

Seiko; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

SEIKO is seeking an experienced Learning & Development Consultant to shape our people strategy and elevate the SEIKO experience across Wholesale, Retail and Client Service teams.

In this role you will design, deliver and evolve onboarding, product knowledge and sales capability programs, using face-to-face coaching and digital learning.

Reporting to the Head of Human Resources, you will manage the learning platform, report on training outcomes, and partner with stakeholders to drive excellence.

Qualifications

• Degree qualification in a related discipline is essential.
• Passion for luxury brands and client experience.
• Experience designing and delivering training programs.
• Proven facilitation and coaching skills.
• Ability to translate training needs into actionable solutions.
• Strong presentation and stakeholder engagement abilities.

Responsibilities

• Design onboarding and induction programs for new team members.
• Develop and facilitate product training for partners, merchandisers and sales teams.
• Lead coaching initiatives for client experience and selling ceremonies.
• Manage the learning management platform and reporting on engagement.
• Partner with Client Service to strengthen service delivery.
• Identify opportunities for continuous learning improvements.

Skills

Presentation skills

Communication

Stakeholder management

Training needs analysis

Instructional design

Facilitation

Coaching

Education

Degree in related discipline

Tools

Learning Management System (LMS)

Job description

SEIKO is seeking an experienced Learning & Development Consultant to shape our people strategy and elevate the SEIKO experience across Wholesale, Retail and Client Service teams.

In this role you will design, deliver and evolve onboarding, product knowledge and sales capability programs, using face-to-face coaching and digital learning.

Reporting to the Head of Human Resources, you will manage the learning platform, report on training outcomes, and partner with stakeholders to drive excellence.