Learning and Development Consultant

Seiko; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

SEIKO is seeking an experienced Learning & Development Consultant to shape our people strategy and elevate the SEIKO experience across Wholesale, Retail and Client Service teams.

In this role you will design, deliver and evolve onboarding, product knowledge and sales capability programs, using face-to-face coaching and digital learning.

Reporting to the Head of Human Resources, you will manage the learning platform, report on training outcomes, and partner with stakeholders to drive excellence.

Qualifications

• Degree qualification in a related discipline is essential.
• Passion for luxury brands and client experience.
• Experience designing and delivering training programs.
• Proven facilitation and coaching skills.
• Ability to translate training needs into actionable solutions.
• Strong presentation and stakeholder engagement abilities.

Responsibilities

• Design onboarding and induction programs for new team members.
• Develop and facilitate product training for partners, merchandisers and sales teams.
• Lead coaching initiatives for client experience and selling ceremonies.
• Manage the learning management platform and reporting on engagement.
• Partner with Client Service to strengthen service delivery.
• Identify opportunities for continuous learning improvements.

Skills

Presentation skills

Communication

Stakeholder management

Training needs analysis

Instructional design

Facilitation

Coaching

Education

Degree in related discipline

Tools

Learning Management System (LMS)

Job description

At SEIKO, time is more than a measure - it’s a philosophy. Since 1881, SEIKO has set global standards in craftsmanship, innovation, and design. Today, our legacy continues through people who share our commitment to excellence and our belief in always staying "One step ahead of the rest."

Australia is dedicated to delivering high‑quality products and exceptional client experiences. With a legacy built on precision, innovation, and trust, our mission is to grow our brand while fostering a culture of teamwork, excellence, and exceptional service. As a member of our Boutique, you will represent a brand admired around the world.

The Opportunity

We are seeking an experienced and passionate Learning & Development Consultant to shape the future success of our people and elevate the SEIKO experience across the business.

In this dynamic role, you will drive the design, delivery, and continuous evolution of product knowledge, sales capability, and client experience training programs across our Wholesale, Retail and Client Service teams. Through engaging face‑to‑face facilitation, coaching, and digital learning solutions, you will empower our people to confidently represent the SEIKO brand at every client touchpoint.

Reporting to the Head of Human Resources, you will develop and implement all of the organisation’s learning programs including product training and ensuring our teams remain knowledgeable, capable, and inspired to deliver excellence.

The Role

Design, deliver, and continuously enhance engaging onboarding and induction programs for all new team members.

Develop and facilitate world‑class SEIKO product training programs for key business partners, visual merchandisers, and sales teams.

Lead coaching initiatives in relation to client experience, and the Boutique Selling Ceremony in partnership with department heads.

Foster a culture of learning excellence by ensuring product knowledge and service standards remain at an exceptional level.

Manage and optimise our learning management platform, by developing content and providing insightful reporting on training engagement and outcomes.

Partner with Client Service to develop impactful coaching programs that enhance service delivery and client satisfaction.

Identify opportunities for continuous improvement and introduce innovative learning solutions that support business growth.

Your Skills & Experience

Outstanding presentation, communication, and stakeholder engagement / management skills.

Experience identifying training needs and translating them into impactful learning solutions.

Strong instructional content design capabilities, including developing engaging training materials and learning programs.

Proven experience facilitating workshops, coaching individuals, and delivering training across diverse audiences.

A Degree qualification in a related discipline is essential.

A genuine passion for luxury brands, client experience, and the world of fine timepieces.

Why Join SEIKO?

At SEIKO, you will be part of a high‑performing and supportive team where innovation, collaboration, and continuous improvement are celebrated. You will have the opportunity to influence the development of people across the business while representing a globally respected brand synonymous with excellence.

If you are passionate about developing talent, creating exceptional learning experiences, and helping others stay one step ahead of the rest, we'd love to hear from you.