Luxury Brand L&D Consultant - Elevate Client Experience

Seiko Australia Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

SEIKO Australia Pty Ltd seeks an experienced Learning & Development Consultant to shape the future success of our people and elevate the SEIKO experience across the business.

In this role you will design, deliver, and evolve product knowledge, sales capability, and client experience training for Wholesale, Retail and Client Service teams, using face-to-face facilitation, coaching, and digital learning solutions to empower our people to represent the SEIKO brand at every client touchpoint.

Qualifications

• Degree qualification in a related discipline.
• Experience designing and delivering training programs.
• Ability to facilitate workshops and coaching diverse audiences.
• Strong stakeholder engagement and communication.

Responsibilities

• Design onboarding and induction programs for all new team members.
• Develop and deliver world-class product training for partners, visual merchandisers, and sales teams.
• Lead coaching initiatives related to client experience and boutique ceremonies.
• Manage learning management platform content and reporting on engagement/outcomes.
• Partner with Client Service to develop coaching programs that enhance service delivery.
• Identify opportunities for continuous improvement with innovative learning solutions.

Skills

Presentation skills

Communication

Stakeholder mgmt

Training needs analysis

Instructional design

Facilitation

Coaching

Luxury brands passion

Education

Bachelor's degree in a related discipline

Job description

SEIKO Australia Pty Ltd seeks an experienced Learning & Development Consultant to shape the future success of our people and elevate the SEIKO experience across the business.

In this role you will design, deliver, and evolve product knowledge, sales capability, and client experience training for Wholesale, Retail and Client Service teams, using face-to-face facilitation, coaching, and digital learning solutions to empower our people to represent the SEIKO brand at every client touchpoint.