Learning and Development Consultant

Seiko Australia Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

SEIKO Australia Pty Ltd seeks an experienced Learning & Development Consultant to shape the future success of our people and elevate the SEIKO experience across the business.

In this role you will design, deliver, and evolve product knowledge, sales capability, and client experience training for Wholesale, Retail and Client Service teams, using face-to-face facilitation, coaching, and digital learning solutions to empower our people to represent the SEIKO brand at every client touchpoint.

Qualifications

• Degree qualification in a related discipline.
• Experience designing and delivering training programs.
• Ability to facilitate workshops and coaching diverse audiences.
• Strong stakeholder engagement and communication.

Responsibilities

• Design onboarding and induction programs for all new team members.
• Develop and deliver world-class product training for partners, visual merchandisers, and sales teams.
• Lead coaching initiatives related to client experience and boutique ceremonies.
• Manage learning management platform content and reporting on engagement/outcomes.
• Partner with Client Service to develop coaching programs that enhance service delivery.
• Identify opportunities for continuous improvement with innovative learning solutions.

Skills

Presentation skills

Communication

Stakeholder mgmt

Training needs analysis

Instructional design

Facilitation

Coaching

Luxury brands passion

Education

Bachelor's degree in a related discipline

Job description

At SEIKO, time is more than a measure - it’s a philosophy. Since 1881, SEIKO has set global standards in craftsmanship, innovation, and design. Today, our legacy continues through people who share our commitment to excellence and our belief in always staying "One step ahead of the rest".

Seiko Australia is dedicated to delivering high‑quality products and exceptional client experiences. With a legacy built on precision, innovation, and trust, our mission is to grow our brand while fostering a culture of teamwork, excellence, and exceptional service. As a member of our Boutique, you will represent a brand admired around the world.

The Opportunity

We are seeking an experienced and passionate Learning & Development Consultant to shape the future success of our people and elevate the SEIKO experience across the business.

In this dynamic role, you will drive the design, delivery, and continuous evolution of product knowledge, sales capability, and client experience training programs across our Wholesale, Retail and Client Service teams. Through engaging face-to-face facilitation, coaching, and digital learning solutions, you will empower our people to confidently represent the SEIKO brand at every client touchpoint.

Reporting to the Head of Human Resources, you will develop and implement all of the organisation's learning programs including product training and ensuring our teams remain knowledgeable, capable, and inspired to deliver excellence.

The Role

• Design, deliver, and continuously enhance engaging onboarding and induction programs for all new team members.
• Develop and facilitate world‑class SEIKO product training programs for key business partners, visual merchandisers, and sales teams.
• Lead coaching initiatives in relation to client experience, and the Boutique Selling Ceremony in partnership with department heads.
• Foster a culture of learning excellence by ensuring product knowledge and service standards remain at an exceptional level.
• Manage and optimise our learning management platform, by developing content and providing insightful reporting on training engagement and outcomes.
• Partner with Client Service to develop impactful coaching programs that enhance service delivery and client satisfaction.
• Identify opportunities for continuous improvement and introduce innovative learning solutions that support business growth.

Your Skills & Experience

• Outstanding presentation, communication, and stakeholder engagement / management skills.
• Experience identifying training needs and translating them into impactful learning solutions.
• Strong instructional content design capabilities, including developing engaging training materials and learning programs.
• Proven experience facilitating workshops, coaching individuals, and delivering training across diverse audiences.
• A Degree qualification in a related discipline is essential.
• A genuine passion for luxury brands, client experience, and the world of fine timepieces.

Why Join SEIKO?

At SEIKO, you will be part of a high-performing and supportive team where innovation, collaboration, and continuous improvement are celebrated. You will have the opportunity to influence the development of people across the business while representing a globally respected brand synonymous with excellence.

If you are passionate about developing talent, creating exceptional learning experiences, and helping others stay one step ahead of the rest, we'd love to hear from you.