Housekeeping Office Coordinator

73N97; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hotel employee discounts

Training & development programs

Employee Assistance Program

Job summary

The Ritz-Carlton Melbourne is seeking a Housekeeping Office Coordinator to be the operational hub of the department, coordinating communication, administration, payroll and rostering.

You will work across Front Office, Engineering, and other hotel teams, delivering accurate records and timely reporting in a fast-paced luxury environment. A proactive, detail-oriented professional with strong Microsoft Office skills and Opera PMS experience is preferred.

Qualifications

• Previous administrative or coordinator experience, preferably within hotels, hospitality, or a fast-paced operational environment.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Ability to manage competing priorities and meet deadlines.
• Professional presentation and a positive, service-oriented approach.
• Strong interpersonal skills with the ability to build relationships across all levels of the hotel.

Responsibilities

• Demonstrate proficiency in Opera PMS and Microsoft Office applications, with the ability to navigate systems accurately and efficiently.
• Coordinate daily administrative functions to support the smooth operation of the Housekeeping department.
• Maintain accurate records, departmental reports, spreadsheets, and operational documentation.
• Ensure timely and accurate reporting and processing of room damages, minibar charges, lost property, and other housekeeping-related transactions.
• Act as a key communication hub between Housekeeping, Front Office, Engineering, and other hotel departments.
• Support the Housekeeping leadership team with scheduling, reporting, guest requests, and departmental administration.
• Build positive and professional relationships with team members across all levels of the hotel.
• Proactively identify challenges and implement effective solutions to support operational efficiency.
• Successfully manage multiple priorities while maintaining exceptional attention to detail.
• Support the team in achieving productivity goals and operational standards.
• Demonstrate flexibility and adaptability in response to changing business needs.
• Remain composed, professional, and solution-focused in a dynamic luxury hospitality environment.
• Bring a positive attitude, strong sense of initiative, and genuine passion for supporting others.
• Exhibit patience, empathy, and professionalism when assisting both associates and guests.

Skills

Opera PMS

Microsoft Office

Organization skills

Communication skills

Interpersonal skills

Tools

Excel

Word

Outlook

Job description

Additional Information

Job Number: 26133076

Job Category: Housekeeping & Laundry

Location: 650 Lonsdale Street, Melbourne Victo 3000, Australia

Schedule: Full Time

Located Remotely? N

Position Type: Non-Management

At The Ritz-Carlton, Melbourne, our Ladies & Gentlemen are the heart of our exceptional guest experience.

We are currently seeking an enthusiastic and organised Housekeeping Office Coordinator to join our award-winning Housekeeping team. In this key role, you will be the operational hub of the department, ensuring smooth communication, efficient administration, and seamless coordination across the hotel.

If you are a proactive problem-solver with a passion for hospitality, exceptional attention to detail, and the ability to thrive in a dynamic luxury environment, we invite you to bring your talents to The Ritz-Carlton, Melbourne and be part of a team dedicated to setting the standard for excellence.

About the Role:

As the Housekeeping Office Coordinator, you will be the administrative hub of the department, providing vital support to the Housekeeping leadership team and ensuring the efficient day-to-day operation of the department. You will play a key role in coordinating communication, managing departmental administration, supporting payroll and rostering activities, maintaining records, and assisting with operational reporting.

This role is ideal for someone who thrives in a fast-paced luxury environment, enjoys working collaboratively across departments, and takes pride in delivering exceptional organisational support.

Key Responsibilities:

• Demonstrate proficiency in Opera PMS and Microsoft Office applications, with the ability to navigate systems accurately and efficiently.
• Coordinate daily administrative functions to support the smooth operation of the Housekeeping department.
• Maintain accurate records, departmental reports, spreadsheets, and operational documentation.
• Ensure timely and accurate reporting and processing of room damages, minibar charges, lost property, and other housekeeping-related transactions.
• Act as a key communication hub between Housekeeping, Front Office, Engineering, and other hotel departments.
• Support the Housekeeping leadership team with scheduling, reporting, guest requests, and departmental administration.
• Build positive and professional relationships with team members across all levels of the hotel.
• Proactively identify challenges and implement effective solutions to support operational efficiency.
• Successfully manage multiple priorities while maintaining exceptional attention to detail.
• Support the team in achieving productivity goals and operational standards.
• Demonstrate flexibility and adaptability in response to changing business needs.
• Remain composed, professional, and solution-focused in a dynamic luxury hospitality environment.
• Bring a positive attitude, strong sense of initiative, and genuine passion for supporting others.
• Exhibit patience, empathy, and professionalism when assisting both associates and guests.

About You:

• Previous administrative or coordinator experience, preferably within hotels, hospitality, or a fast-paced operational environment
• Strong organisational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook
• Ability to manage competing priorities and meet deadlines
• Professional presentation and a positive, service-oriented approach
• Strong interpersonal skills with the ability to build relationships across all levels of the hotel

Why Join The Ritz-Carlton, Melbourne?

• Exclusive discounts hotel stays at all Marriott International properties for you, your family and friends
• Exclusive discounts on Food and Beverage for you at Marriott International properties
• Exclusive retail discounts through our mPerks platform achieving savings on you daily purchases such as at both major supermarket retailers or purchases a little less essential as well
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within The Ritz-Carlton or the wider Marriott International portfolio
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Work for the largest and leading hotel company in the world which values equality, diversity and inclusiveness.

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are committed to fostering a diverse, equitable and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.