Luxury Hotel Operations Executive — Guest Experience

The Luxury Collection; Hobart; On-site; AUD 180,000 - 240,000; Full time

Job summary

The Tasman, a Luxury Collection Hotel, Hobart, part of Marriott International, seeks a Director of Operations to lead luxury hotel operations across Rooms, Food & Beverage, Culinary and Engineering, reporting to the General Manager.

You will shape guest and associate experiences, driving commercial performance, associate engagement and owner satisfaction, while delivering world-class luxury hospitality and Genuine Anticipatory Service.

Qualifications

• Proven senior leadership experience within a luxury hotel environment.
• Advanced knowledge of all areas of Food & Beverage operations with a focus on excellence.
• Track record of delivering exceptional guest satisfaction and commercial outcomes.

Responsibilities

• Lead luxury operations across all hotel areas.
• Champion service excellence to ensure intuitive, personalised guest experiences.
• Maintain a visible leadership presence and foster genuine connections with guests and associates.
• Embed Genuine Anticipatory Service throughout the hotel to refine the guest experience.
• Drive strong financial performance while balancing service standards and profitability.

Skills

Senior leadership

Luxury hospitality

Operational excellence

Guest satisfaction

Job description

The Tasman, a Luxury Collection Hotel, Hobart, part of Marriott International, seeks a Director of Operations to lead luxury hotel operations across Rooms, Food & Beverage, Culinary and Engineering, reporting to the General Manager.

You will shape guest and associate experiences, driving commercial performance, associate engagement and owner satisfaction, while delivering world-class luxury hospitality and Genuine Anticipatory Service.