Director of Operations

The Tasman, a Luxury Collection Hotel, Hobart; Hobart; On-site; AUD 180,000 - 260,000; Full time

Job summary

The Tasman, a Luxury Collection Hotel, Hobart, is hiring a Director of Operations to lead luxury hospitality across Rooms, F&B, Culinary and Engineering. Reporting to the General Manager, you will drive world-class service, guest satisfaction and commercial performance while engaging and developing the team.

As part of Marriott International, you will champion Genuine Anticipatory Service and destination storytelling to connect guests with Tasmania's culture and experiences, while ensuring the

Qualifications

• Proven senior leadership experience within a luxury hotel environment.
• Advanced knowledge of all areas of the Food & Beverage operation.
• Track record of delivering guest satisfaction and commercial outcomes.
• Strong leadership, coaching and stakeholder management capabilities.
• Ability to translate strategy into execution while inspiring high-performing teams.

Responsibilities

• Lead luxury hotel operations across all departments to deliver excellence.
• Elevate guest experience through Genuine Anticipatory Service and insights.
• Inspire and develop leaders and teams with a high-performance culture.
• Drive commercial performance with strategic leadership and disciplined execution.
• Strengthen Tasmania storytelling and destination partnerships.

Skills

Senior leadership

Luxury hotel

Guest satisfaction

Commercial performance

Stakeholder management

Job description

The Tasman, a Luxury Collection Hotel, Hobart

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions. This Multi Award Winning Property is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

The Opportunity

An exceptional opportunity exists for a visionary hospitality leader to join us as Director of Operations.

As a key member of the Executive Leadership Team, you will shape every aspect of the guest and associate experience, leading operational excellence across Rooms, Food & Beverage, Culinary and Engineering. Reporting to the General Manager, you will be responsible for delivering world-class luxury hospitality while driving commercial performance, associate engagement and owner satisfaction.

At The Tasman, luxury is defined by authentic connection. Through Genuine Anticipatory Service, we create moments that feel effortless, personal and unforgettable. As a proud Destination Authority, we bring Tasmania's rich culture, people and places to life, while our commitment to the Associate Promise ensures our team members feel valued, supported and inspired to thrive.

What You'll Do

Lead Luxury Operations

• Deliver exceptional operational standards across all areas of the hotel.
• Champion service excellence, ensuring every guest experience feels intuitive, personalised and memorable.
• Maintain a visible leadership presence, fostering genuine connections with guests and associates.

Elevate the Guest Experience

• Embed a culture of Genuine Anticipatory Service throughout the hotel.
• Use guest insights and performance data to continuously refine and enhance the luxury experience.
• Ensure every touchpoint reflects the sophistication and individuality of The Tasman.

Inspire and Develop People

• Create a high-performance culture founded on respect, accountability and care.
• Champion Marriott's Associate Promise through meaningful development, recognition and engagement.
• Coach and mentor leaders to achieve exceptional results and cultivate future talent.

Drive Commercial Success

• Deliver strong financial performance through strategic leadership and disciplined execution.
• Balance profitability with the uncompromising service standards of The Luxury Collection.
• Identify opportunities for innovation, efficiency and sustainable growth.

Celebrate Destination Authority

• Inspire teams to connect guests with the stories, culture and character of Tasmania.
• Strengthen partnerships that enhance The Tasman's position as Hobart's leading luxury hotel.

About You

You are a sophisticated and commercially astute hotel leader with a passion for luxury hospitality and people.

You bring:

• Proven senior leadership experience within a luxury hotel environment.
• Possesses an advanced knowledge of all areas of the Food and Beverage operation and consistently drives operational excellence and business performance
• A track record of delivering exceptional guest satisfaction and commercial outcomes.
• Strong leadership, coaching and stakeholder management capabilities.
• The ability to translate strategy into execution while inspiring high-performing teams.
• A genuine appreciation for personalised service, local storytelling and creating memorable experiences.

Why The Tasman?

At The Tasman, we are committed to creating an environment where our associates thrive personally and professionally. As part of Marriott International, you will have access to world-class development opportunities while helping shape the future of luxury hospitality in Tasmania.

If you are a passionate leader who embodies hospitality, embraces innovation, and is inspired by creating extraordinary experiences for guests and associates alike, we would love to hear from you.

Join us and help define the next chapter of luxury hospitality at The Tasman.