Luxury Hotel Manager – Pre-Opening Leader, Cairns

Crystalbrook Collection Hotels; Cairns Regional; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook</

Relocation support

Staff room rate & family discounts

Enhanced parental leave

Sustainability initiatives

Internal mobility program

Online learning & career development

Collaborative culture

Extensive career opportunities

Service recognition events

Job summary

Crystalbrook Riley in Cairns is seeking an accomplished Hotel Manager to join the leadership team. You will partner with the General Manager to drive guest experiences, operational excellence and a strong culture across all departments.

The role requires visible leadership, commercial awareness and a passion for distinctive hospitality. You will guide pre-opening and establishment phases, balancing strategy with day-to-day operations.

Qualifications

• Proven senior operational leadership in a luxury hotel setting.
• Strong knowledge across rooms, front office, housekeeping, F&B, guest services.
• Visible, hands-on leadership building trust and engagement.

Responsibilities

• Lead across multiple departments to ensure flawless readiness and operations.
• Embed service standards, develop procedures, and drive long-term success.
• Inspire and coach department leaders to build a high-performing culture.
• Balance strategic planning with hands-on management in a fast-paced environment.

Skills

Senior leadership

Luxury hotel operations

Guest experience

Team development

Job description

Crystalbrook Riley in Cairns is seeking an accomplished Hotel Manager to join the leadership team. You will partner with the General Manager to drive guest experiences, operational excellence and a strong culture across all departments.

The role requires visible leadership, commercial awareness and a passion for distinctive hospitality. You will guide pre-opening and establishment phases, balancing strategy with day-to-day operations.