Luxury Hospitality Learning & Leadership Manager

Publicroles; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Emirates Wolgan Valley, a Ritz-Carlton Lodge, seeks a Learning & Development Manager to lead onboarding and leadership programs while embedding the Gold Standards across the resort. You will design and deliver training, partner with HR and operations, and drive service excellence for both associates and leaders.

The role requires partnering with department heads to ensure compliance, track learning outcomes, and foster a culture of continuous improvement in a luxury hospitality environment.

Qualifications

• High School Diploma or GED.
• Minimum 2 years' experience in hospitality operations, learning and development, human resources, or a related professional field.
• Experience facilitating training programs and group learning sessions.
• Bachelor's Degree in HR, Business, Hospitality or related discipline is preferred.
• Prior luxury hotel or resort experience is desirable.

Responsibilities

• Lead onboarding, orientation, brand immersion, compliance training and service culture programs.
• Facilitate training for associates, supervisors and leaders aligned with Ritz-Carlton standards.
• Drive learning initiatives to enhance guest satisfaction and associate engagement.
• Ensure mandatory compliance training is completed within required timeframes.
• Monitor learning records and reporting using Marriott systems.
• Coordinate new hire learning plans and departmental onboarding schedules.
• Coach leaders and deliver leadership development activities.
• Evaluate learning effectiveness and identify improvement opportunities.
• Promote continuous learning and use diverse delivery methods.

Skills

Facilitation

Learning delivery

Stakeholder management

Leadership development

Adult learning

Compliance training

Employee engagement

Education

Bachelor's Degree in HR / Business / Hospitality

Tools

Marriott learning platforms

TC2 Certification

Job description

Emirates Wolgan Valley, a Ritz-Carlton Lodge, seeks a Learning & Development Manager to lead onboarding and leadership programs while embedding the Gold Standards across the resort. You will design and deliver training, partner with HR and operations, and drive service excellence for both associates and leaders.

The role requires partnering with department heads to ensure compliance, track learning outcomes, and foster a culture of continuous improvement in a luxury hospitality environment.