Luxury Hospitality Learning & Leadership Lead

73FJU; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Emirates Wolgan Valley, a Ritz-Carlton Lodge, is seeking a Learning & Development Manager to design, deliver and execute training, performance development and leadership programs that embody The Ritz-Carlton Gold Standards and elevate guest experiences across the resort.

You will partner with Human Resources, Operations Leaders, and Department Heads to build talent, support compliance requirements, and enhance overall business performance.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years’ experience in hospitality operations, learning and development, human resources, or related field.
• Experience facilitating training programs and group learning sessions.

Responsibilities

• Lead onboarding, orientation, brand immersion, compliance training, and service culture programs.
• Facilitate training for associates, supervisors, and leaders.
• Drive learning initiatives to enhance guest satisfaction and operational performance.
• Ensure mandatory compliance training is completed on time.
• Maintain learning records and training documentation.
• Coordinate new hire learning plans and onboarding schedules.
• Support trainers and leaders in delivering effective skills training.
• Evaluate learning effectiveness and identify improvements.
• Apply adult learning principles and diverse methods to training.

Skills

Hospitality knowledge

Training delivery

Leadership development

Learning systems

Stakeholder management

Multilingual capability

Education

High School Diploma or GED

Bachelor's Degree in HR/Business/Hospitality/Education

TC2 Certified (Marriott) or equivalent

Tools

Marriott learning platforms

Job description

Emirates Wolgan Valley, a Ritz-Carlton Lodge, is seeking a Learning & Development Manager to design, deliver and execute training, performance development and leadership programs that embody The Ritz-Carlton Gold Standards and elevate guest experiences across the resort.

You will partner with Human Resources, Operations Leaders, and Department Heads to build talent, support compliance requirements, and enhance overall business performance.