Luxury Hospitality L&D Manager – Leadership & Service

The Ritz-Carlton Hotel Company, L.L.C.; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

The Ritz-Carlton Lodge at Emirates Wolgan Valley is recruiting a Learning & Development Manager to drive the property's training culture. You will design, deliver, and execute programs across onboarding, leadership development, and service excellence to elevate guest experiences in line with the Reserve brand philosophy.

Collaborating with HR, operations, and department heads, you will lead initiatives, ensure compliance, and enhance talent capability while advancing the resort's service

Qualifications

• Minimum 2 years' experience in hospitality operations, learning and development, human resources, or a related field.
• Experience facilitating training programs and group learning sessions.
• Bachelor's degree preferred; high school diploma required.

Responsibilities

• Lead onboarding, orientation, and compliance training across the resort to ensure alignment with Gold Standards.
• Deliver training programs for associates, supervisors and leaders; monitor learning effectiveness.
• Coordinate learning plans, maintain records, and report on training completion.
• Partner with HR and department heads to develop talent and succession readiness.
• Facilitate leadership workshops and development activities; support MDRP and internal career progression.
• Promote continuous learning culture and leverage various learning methodologies.

Skills

Facilitating training programs

Leadership development

Learning management systems

Multilingual capability

Education

High School Diploma or GED

Bachelors in HR/Business

Tools

Marriott learning platforms

Job description

The Ritz-Carlton Lodge at Emirates Wolgan Valley is recruiting a Learning & Development Manager to drive the property's training culture. You will design, deliver, and execute programs across onboarding, leadership development, and service excellence to elevate guest experiences in line with the Reserve brand philosophy.

Collaborating with HR, operations, and department heads, you will lead initiatives, ensure compliance, and enhance talent capability while advancing the resort's service