Luxury Hospitality Learning & Culture Coach

73N97; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary meals on duty

Dry cleaning of work attire

Employee Assistance Program

Referral incentive program

Accommodation discounts

F&B discounts across Marriott

Ongoing learning & development

Global career pathways

Recognition programs

TakeCare wellbeing

Job summary

The Ritz-Carlton Melbourne is seeking a Learning & Culture Specialist to champion our Gold Standards and cultivate a culture where legendary service thrives. This role balances learning leadership with operational excellence, spending time in both classroom and real-time environments to transform standards into exceptional guest experiences.

You will deliver orientation, brand training, and leadership development programs, coaching teams and leaders in live settings, reinforcing luxury

Responsibilities

• Bringing The Ritz-Carlton Gold Standards to life through immersive learning experiences.
• Delivering orientation, brand training, and leadership development programs.
• Coaching Ladies and Gentlemen and leaders in real-time operational environments.
• Building a culture of excellence, empowerment, and genuine care.
• Reinforcing luxury service standards through daily engagement and observation.
• Supporting the hotel's readiness for LQA assessments and brand audits.
• Partnering with department leaders to elevate performance and guest satisfaction.
• Identifying service opportunities and translating them into meaningful development initiatives.

Job description

The Ritz-Carlton Melbourne is seeking a Learning & Culture Specialist to champion our Gold Standards and cultivate a culture where legendary service thrives. This role balances learning leadership with operational excellence, spending time in both classroom and real-time environments to transform standards into exceptional guest experiences.

You will deliver orientation, brand training, and leadership development programs, coaching teams and leaders in live settings, reinforcing luxury