Luxury Guest Services Lead — Front Office & Concierge

Four Seasons; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Complimentary accommodation at Four Se

Complimentary employee meals

Career progression opportunities

Job summary

Four Seasons Hotel Sydney is seeking a Guest Services Assistant Manager to lead Front Office, Concierge and Bell Desk teams, driving exceptional guest experiences in a luxury setting. You will supervise arrivals/departures, valet operations, luggage, and service recovery, while coaching a high-performing team across departments.

The ideal candidate has 2+ years in luxury hotel leadership, a valid driver's license, and a passion for memorable guest journeys; join a world-class team in the Rocks

Qualifications

• 2+ years' experience in Front Office, Guest Services, Bell Desk, Concierge, or Rooms Division leadership within a luxury hotel environment.
• Proven ability to lead teams and deliver exceptional guest experiences.

Responsibilities

• Maintain a strong operational presence across Front Office, Concierge and Bell Desk to ensure seamless guest arrivals and departures.
• Lead, coach, and develop Guest Services and Bell teams, fostering engagement and service excellence.
• Oversee valet parking operations and ensure safety and efficiency in guest vehicle handling.
• Manage luggage handling, storage, room escorting, and transportation services for a smooth guest journey.
• Handle guest concerns and service recovery professionally, ensuring timely resolution.
• Collaborate with hotel departments to support rostering, labour management and performance goals.

Skills

Leadership

Guest service

Communication

Problem solving

Team development

Job description

Four Seasons Hotel Sydney is seeking a Guest Services Assistant Manager to lead Front Office, Concierge and Bell Desk teams, driving exceptional guest experiences in a luxury setting. You will supervise arrivals/departures, valet operations, luggage, and service recovery, while coaching a high-performing team across departments.

The ideal candidate has 2+ years in luxury hotel leadership, a valid driver's license, and a passion for memorable guest journeys; join a world-class team in the Rocks