Guest Services & Communications Specialist

Hyatt Hotels Corporation; Sydney; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Complimentary shift meals

Hyatt accommodation worldwide

Learning and development programs

Employee assistance program

Paid family leave

Paid family leave

Job summary

Park Hyatt Sydney is seeking a front desk/communications assistant responsible for efficient guest and staff communications within the hotel. You will operate the switchboard and paging system, handle wake-up calls, and assist guests with enquiries while maintaining professionalism and discretion.

Ideal candidates possess strong telephone skills, MS Office proficiency, and the ability to work under pressure.

Qualifications

• Good Telephone and communication skills.
• Good Computer Skills particularly in the use of MS Office.
• Good organisational skills.
• Able to work well under pressure.
• 6 months experience in a hotel of comparable standards is desired.

Responsibilities

• Log all requests and ensure follow-up actions occur within 15 minutes.
• Confidently operate switchboard consoles, paging system and related equipment.
• Handle personal wake-up calls accurately, automatic or manual.
• Be conversant in hotel products and services to handle guest enquiries courteously.
• Remain calm and professional during emergencies and incidents.
• Remain calm, alert, and professional during emergencies and incidents.

Skills

Telephone skills

MS Office

Organisational skills

Under pressure

Hotel experience

Tools

MS Office

Job description

Park Hyatt Sydney is seeking a front desk/communications assistant responsible for efficient guest and staff communications within the hotel. You will operate the switchboard and paging system, handle wake-up calls, and assist guests with enquiries while maintaining professionalism and discretion.

Ideal candidates possess strong telephone skills, MS Office proficiency, and the ability to work under pressure.