Luxury Guest Relations Concierge

Australian National University; Corlette; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Wellbeing benefits

Career development

Financial benefits

Lifestyle discounts

Job summary

The Anchorage Hotel & Spa in Port Stephens is seeking a casual Guest Relations Attendant to join the Front Office team. You will be the first impression, delivering intuitive service that reflects the highest hospitality standards.

Expect a rotating roster between 6.30am and 10.30pm, including weekends and public holidays. RSA certification is required, and candidates from diverse backgrounds are encouraged to apply.

Qualifications

• Polished, personable and attentive to detail.
• Able to anticipate guest needs and manage multiple priorities.
• Previous luxury or boutique hotel experience is desirable.
• RSA certification required.

Responsibilities

• Welcome guests with warmth and efficiency, including sparkling wine on arrival
• Manage guest enquiries, bookings and accounts with precision
• Handle check-ins and check-outs with attention to detail
• Process financial transactions accurately
• Share expert knowledge of local attractions and experiences
• Address guest concerns with discretion and professionalism
• Promote hotel offerings to enhance each guest’s stay

Skills

Guest service

Communication

Multitasking

Attention to detail

Hospitality experience

Job description

The Anchorage Hotel & Spa in Port Stephens is seeking a casual Guest Relations Attendant to join the Front Office team. You will be the first impression, delivering intuitive service that reflects the highest hospitality standards.

Expect a rotating roster between 6.30am and 10.30pm, including weekends and public holidays. RSA certification is required, and candidates from diverse backgrounds are encouraged to apply.