Guest Relations Attendant

Australian National University; Corlette; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Wellbeing benefits

Career development

Financial benefits

Lifestyle discounts

Job summary

The Anchorage Hotel & Spa in Port Stephens is seeking a casual Guest Relations Attendant to join the Front Office team. You will be the first impression, delivering intuitive service that reflects the highest hospitality standards.

Expect a rotating roster between 6.30am and 10.30pm, including weekends and public holidays. RSA certification is required, and candidates from diverse backgrounds are encouraged to apply.

Qualifications

• Polished, personable and attentive to detail.
• Able to anticipate guest needs and manage multiple priorities.
• Previous luxury or boutique hotel experience is desirable.
• RSA certification required.

Responsibilities

• Welcome guests with warmth and efficiency, including sparkling wine on arrival
• Manage guest enquiries, bookings and accounts with precision
• Handle check-ins and check-outs with attention to detail
• Process financial transactions accurately
• Share expert knowledge of local attractions and experiences
• Address guest concerns with discretion and professionalism
• Promote hotel offerings to enhance each guest’s stay

Skills

Guest service

Communication

Multitasking

Attention to detail

Hospitality experience

Job description

About Us

Nestledon the pristine shores of Port Stephens, The Anchorage Hotel & Spa is a haven of laid-back luxury. Offering timeless elegance with a relaxedcoastal spirit, the resort combines intuitive service with bespoke experiences,from indulgent treatments at Spa Lucca, to signature dining at TheGalley Kitchen, and unforgettable local adventures including whalewatching, sailing, and more.

The Opportunity

Weare seeking a professional and service-driven Casual Guest Relations Attendant to joinour Front Office team. In this pivotal role, you will be the first impressionof our hotel, delivering intuitive and personalised service that reflects thehighest standard of hospitality.

Your Day to Day

• Welcome guests with warmth and efficiency, including sparkling wine on arrival


• Manage guest enquiries, bookings and accounts with precision


• Handle check-ins and check-outs with attention to detail


• Process financial transactions accurately


• Share expert knowledge of local attractions and experiences


• Address guest concerns with discretion and professionalism


• Promote hotel offerings to enhance each guest’s stay

About You

Youare polished, personable and naturally attentive to detail. Your ability toanticipate guest needs, manage multiple priorities and communicate withconfidence ensures an exceptional guest journey. Previous luxury or boutiquehotel experience is highly desirable, but more importantly, you bring the rightattitude and attention to detail.

You’ll thrive with us if you:

• Are authentic, inclusive and bring your best self to work


• Enjoy working in a dynamic, fast-paced environment


• Put the guest experience at the heart of everything you do


• Believe in growing together and supporting others to reach their potential

What weoffer

Being an employee of The AnchorageHotel & Spa and The Wests Group will give you access to just a few of thefollowing perksand benefits:

• Wellbeing: First Nations Cultural Leave, annual flu vaccinations,Wellbeing Leave, flexible work options, community care leave and employeeassistance programs (EAP).


• Career: Certificate III in Hospitality, paid traineeships, andleadership programs.


• Financial: Paid parental leave, 17.5% annual leave loading, awardwages and penalty rates, plus 40% off meals for club employees.


• Lifestyle: Discounted gym membership for $25/month per month(including your partner), discounted NIB Health Insurance, savings onReflections Holiday Parks, and discounted accommodation at our three hotels -The Executive, The Gateway, and The Anchorage Hotel & Spa.

Thisrole operates across a rotating roster between 6.30am and 10.30pm, includingweekends and public holidays

Certifications Required: ResponsibleService of Alcohol (RSA)

As part ofThe Wests Group recruitment and assessment process, all candidates progressingto the next stage will be required to complete relevant due diligence andprobity checks specific to the role. This includes, but is not limited to, aCriminal History Check, reference checks, and right to work verification viaour company portal. All associated checks and costs will be facilitated by TheWests Group.

We welcome candidates from diversebackgrounds to create a work environment where employee differences such asgender, age, culture, disability, sexual orientation and education are valuedto reflect the diversity of the communities in which we operate. Aboriginal andTorres Strait Islander peoples are encouraged to apply.