Luxury Front Office Centre Manager

Mygration Pty Ltd; Brisbane; Presencial; AUD 80.000 - 90.000; Jornada completa

Descripción de la vacante

Mygration Pty Ltd, Brisbane-based luxury hotel client, seeks a Reception Centre Manager to lead the hotel’s front office and guest services.

You will drive guest satisfaction, oversee reservations and concierge operations, mentor a multi‑discipline team, and ensure flawless check‑in/check‑out experiences. This role requires strategic leadership, strong communication, and a passion for delivering five‑star service across a rotating roster.

Formación

• Proven senior front office or reception management experience in a luxury hotel.
• Strong leadership and people-management skills.
• Excellent organizational and multitasking abilities.
• Knowledge of Opera PMS and front office procedures.

Responsabilidades

• Provide inspirational leadership to the front office team (Reception, Concierge, Guest Services).
• Oversee the guest journey from pre-arrival to check-out, resolving concerns discreetly and efficiently.
• Welcome VIP guests, oversee complex arrivals/departures, ensure a sophisticated lobby environment.
• Manage room inventory, billing accuracy, and guest correspondence and admin tasks.
• Develop, implement, and refine front office procedures to maximize efficiency and cross-department communication.
• Lead recruitment, training, and rostering; manage staff performance and development.
• Monitor budgets and labor costs while maintaining service quality.

Descripción del empleo

Mygration Pty Ltd, Brisbane-based luxury hotel client, seeks a Reception Centre Manager to lead the hotel’s front office and guest services.

You will drive guest satisfaction, oversee reservations and concierge operations, mentor a multi‑discipline team, and ensure flawless check‑in/check‑out experiences. This role requires strategic leadership, strong communication, and a passion for delivering five‑star service across a rotating roster.