Luxury Front Desk & Guest Experience Agent (Part-Time)

Crystalbrook Collection; Cairns Regional; Hybride; AUD 30 000 - 41 000; Temps partiel

Avantages offerts par ce poste

50% F&B discount across Crystalbrookd

$99 room rates and friends & family

Enhanced parental leave

Sustainable luxury practices

Internal mobility program

Online learning and training

Collaborative, diverse culture

Career development pathways

Team recognition events

Résumé du poste

Crystalbrook Riley is seeking a Guest Service Agent for a permanent, part-time role (24–38 hours per week). You will be at the heart of guest experiences, handling check-ins/outs, requests, and local knowledge with warmth and professionalism.

Training and growth opportunities are offered in a supportive hospitality culture. You will bring strong computer skills, a detail‑oriented, proactive mindset, and availability across a 7-day roster including evenings and overnight shifts.

Qualifications

• Strong computer skills and comfort with hotel software; Opera PMS experience is an advantage.
• Excellent attention to detail and a calm, organised approach.
• Local knowledge of Cairns and the surrounding region, or willingness to learn.

Responsabilités

• Create welcoming first impressions and ensure seamless arrivals and departures for guests.
• Manage check-ins and check-outs with confidence and care.
• Respond to guest requests and share local Cairns knowledge.
• Report to the Front Office Manager and work as part of the Front Office team.

Connaissances

Strong computer skills

Opera PMS experience

Local Cairns knowledge

Roster flexibility

Guest-centric service

Outils

Opera PMS

Description du poste

Crystalbrook Riley is seeking a Guest Service Agent for a permanent, part-time role (24–38 hours per week). You will be at the heart of guest experiences, handling check-ins/outs, requests, and local knowledge with warmth and professionalism.

Training and growth opportunities are offered in a supportive hospitality culture. You will bring strong computer skills, a detail‑oriented, proactive mindset, and availability across a 7-day roster including evenings and overnight shifts.