Luxury Concierge Porter: Elevate Guest Experiences

39AJG; Gold Coast City; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Unlimited career development

Accommodation and dining discounts at

Recognition programs

Hotel training opportunities

Wellbeing programs

Job summary

JW Marriott Gold Coast Resort & Spa invites applications for a part-time Concierge Porter. You will welcome guests, assist with arrivals and departures, and provide a range of hotel services in a fast-paced luxury environment.

Successful candidates demonstrate a warm demeanor, excellent communication, and a passion for hospitality. A Queensland driver's license is required, and availability on weekends and nights is essential to meet guest needs.

Qualifications

• Genuine warm and welcoming demeanor.
• Driver license for Queensland (QLD).
• Excellent communication skills in person and over the phone.
• Availability to work weekends and night shifts.
• Passion for hospitality and delivering exceptional guest experiences.
• Warm, people-oriented demeanor with teamwork focus.
• Attention to detail in guest interactions and service delivery.
• RSA certification.

Responsibilities

• Actively listen and respond to guest questions, concerns, and requests to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs and tailor recommendations accordingly.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation about their stay and local area attractions.
• Provide assistance to guests with disabilities following accessibility guidelines.
• Thank guests with genuine appreciation and bid them a fond farewell.
• Welcome and acknowledge each guest with a smile and name when possible.
• Keep up-to-date on local area information to offer specific recommendations.
• Provide directions and information about property amenities, services, hours, and local activities.
• Manage luggage storage and issue proper claim tickets.

Skills

Guest service

Communication skills

Driver license (QLD)

Weekend availability

Night shifts

Job description

JW Marriott Gold Coast Resort & Spa invites applications for a part-time Concierge Porter. You will welcome guests, assist with arrivals and departures, and provide a range of hotel services in a fast-paced luxury environment.

Successful candidates demonstrate a warm demeanor, excellent communication, and a passion for hospitality. A Queensland driver's license is required, and availability on weekends and nights is essential to meet guest needs.