Theatre Rn: Short-Term Contract With Accommodation

Skilled Nursing; Gold Coast City; On-site; AUD 45,000 - 65,000; Full time

Job summary

JW Marriott Gold Coast Resort & Spa is seeking a Concierge Porter to join our guest services team on the Gold Coast. You will deliver memorable arrival and departure experiences in a fast-paced environment, ensuring first impressions are exceptional and departures leave guests with a smile.

Reporting to the Concierge Team Leader, you will actively listen, anticipate needs, and engage guests about services and local attractions while supporting teammates to maintain seamless guest service.

Qualifications

• Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and preferences.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Responsibilities

• Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
• Provide assistance to individuals with disabilities

Job description

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Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

About the role

Start your journey with the JW Marriott Gold Coast Resort & Spa as a Concierge Porter. Reporting to the Concierge Team Leader and Chief Concierge,you will be providing our guests with memorable arrival and departure experiences in a fast-paced environment.First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Concierge takes the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done.

Critical responsibilities:

Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.

Address guests' service needs in a professional, positive, and timely manner.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Assist other employees to ensure proper coverage and prompt guest service.

Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.

Provide assistance to individuals with disabilities