Luxury Client Advisor – Sydney Boutique (New Opening)

Junee Southern Cross; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Blancpain invites a client-focused professional to join the launch team of its first Australian Retail Boutique in Sydney. You will be a true ambassador, delivering the brand’s heritage and crafting memorable client experiences across the full sales journey.

You will build lasting client relationships, manage CRM data, support stock and merchandising, and contribute to achieving sales targets while upholding Blancpain’s standards of service and presentation.

Qualifications

• A minimum of 2 years’ retail experience, preferably within the luxury sector.
• Proven customer service and client relationship management skills.
• A genuine passion for luxury, craftsmanship and exceptional service.
• Excellent organisational skills and strong attention to detail.
• Excellent written and verbal communication skills.
• Good computer literacy and CRM experience.
• Strong time management and the ability to prioritise effectively.
• A collaborative and positive approach to teamwork.
• Impeccable grooming and professional presentation.
• An eye for visual merchandising and boutique presentation.
• Luxury watch industry knowledge and experience will be highly regarded.

Responsibilities

• Deliver exceptional client service using the Blancpain sales ceremony.
• Support the team in achieving sales targets.
• Build and maintain strong client and VIP relationships.
• Develop and maintain an accurate client database.
• Drive sales conversion, client retention and repeat business.
• Maintain strong Blancpain brand and product knowledge.
• Complete daily stock counts and stock processing accurately.
• Maintain boutique presentation, housekeeping and visual merchandising standards.
• Organise and manage back-up stock, packaging and boutique materials.
• Maintain accurate CRM records and performance reporting.
• Attend training and continuously develop product knowledge.
• Contribute to a collaborative, high-performing boutique team.

Skills

Client service

CRM experience

Organisational skills

Attention to detail

Written and verbal communication

Time management

Teamwork

Grooming and professional presentation

Visual merchandising

Luxury watch industry knowledge

Tools

CRM software

Job description

Blancpain invites a client-focused professional to join the launch team of its first Australian Retail Boutique in Sydney. You will be a true ambassador, delivering the brand’s heritage and crafting memorable client experiences across the full sales journey.

You will build lasting client relationships, manage CRM data, support stock and merchandising, and contribute to achieving sales targets while upholding Blancpain’s standards of service and presentation.